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Compagnie Generale de Geophysique-Veritas

CGGVeritas results from the combination of Compagnie Générale de Géophysique (CGG) and Veritas DGC Inc. (Veritas) in early 2007. Those two companies were pioneers in the advancement of geophysical exploration going back all the way to 1931.Here are a few highlights of the historical steps our Company has taken to become CGGVeritas today:2010s    2011    CGGVeritas celebrates its 80th anniversary.2010    Launch of BroadBand Seismic technology for recording broader bandwidths.2000s    2009    C... Read More

Address      CGGVeritas Tour Maine-Montparnasse 33, Avenue du Maine B.P. 191 75755 Paris Cedex 15 FRANCE
Website      www.cggveritas.com/
Holding      No Holding Details

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Global Support Specialist

 JOB SUMMARY

Align yourself with a recognized leader in the geophysical industry.  As a Global Support Specialist utilizing the innovative Hampson-Russell software suite, you will be required to liaise between our support staff globally and the programming staff in the Calgary office. The Global Support Specialist will respond to requests from our global support staff and assist them in finding solutions to our client’s problems. This role requires a quick understanding of technical problems, plus being able to effectively articulate and verify reported issues and solutions between both the global support staff and the programmers.

 

KEY JOB RESPONSIBILITIES

    * Monitor and respond to the Programming Support questions by email and the phone line.
    * Collect complete and accurate information that is relevant to the problem reports sent from other support centers.
    * Verify that programs perform as reported by either repeating tests or by describing the problem to the testers for them to verify.
    * Report details of verified problems to Programmers either directly or by entering QED Task Tracker descriptions.
    * Document solutions for all support staff and clients to use. This could be in Task Tracker, the Knowledgebase or in a support database for internal use.
    * Keep track of FAQ’s, report solutions and workarounds given to the Global Support Staff so that our team can recall what solutions were given to solve certain issues.
    * Assist support staff with difficult problems by communicating directly with clients to seek solutions to their problems.
    * Recognize patterns of frequent enquiries and provide feedback to the Programming team.

 

JOB REQUIREMENTS

    * Skilled knowledge of Geophysics and geophysical data types.
    * Geophysics degree or technical certification from an accredited university/college/technical institution.
    * Minimum 5+ years of geophysical experience in a production environment.
    * Previous experience in a Software Support role or in a technical geophysical role.
    * Experience using Hampson-Russell software programs would be considered an asset.
    * Experience using MS Office programs (Word, Excel, PowerPoint, etc.) are a must.
    * Must have experience working in both a Windows and Linux environment.
    * Excellent communication skills are essential for interacting with users, support colleagues and programmers.
    * Excellent troubleshooting and problem solving skills.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

1 832 351 8701

Contact Name:

not provided

Job Duration:

not provided

Phone:

1 832 351 8300

Email:

not provided

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