Systems Support Specialist Information

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CommonWealth REIT

CommonWealth REIT is a real estate investment trust, or REIT, which primarily owns office and industrial buildings located throughout the United States. The majority of our properties are office buildings located in suburban areas and central business districts, or CBDs, of major metropolitan markets.CWH was founded in 1986 and went public on the New York Stock Exchange as a REIT that owned healthcare related properties. In the 1990’s we transformed into an office REIT by selling healthcare a... Read More

Address	CommonWealth REIT Two Newton Place 255 Washington Street Newton, MA 02458-1634
Website	www.cwhreit.com/
Holding	No Holding Details

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Systems Support Specialist

Responsibilities

·         Facilitate resolution of computer-related problems, such as inoperative hardware or software using both internal and external resources.

·         Analyze needs of users and work with the support team to formulate and implement solutions in response to needs.

·         Analyze and troubleshoot LAN connectivity issues and computer and peripheral hardware and software problems individually and with the assistance of RMR support team.

·         Manage daily work load and problem and requests as presented in the ticket system; open, update, escalate, and close tickets as appropriate.

·         Maintain familiarity with properties’ business applications (including current Windows OS, current MS Office suite, Microsoft Exchange, internet browsers, proprietary software such as PMS, POS and S&C packages, etc.).

·         Assist in training employees in use of new and existing software or hardware.

·         Install peripherals and software as required.

·         Maintain inventory of software, hardware, and peripherals.

·         Perform other activities necessary to support the property level staff as well as remote support team.

·         Maintain and manage internet connections and bandwidth requirements for webinars, video conferencing, and/or webcasting.

·         Perform periodic health checks on hardware and software systems, network connections, etc.

·         Perform other job related duties, as assigned.

Requirements

·         Strong knowledge of Intel PC desktops, laptops, modems, network interface cards and Windows operating systems.

·         Strong knowledge of Opera, MICROS 9700, Delphi. A+, MSCE and/or CCNE certification preferred.

·         Familiarity with IT Service Desk Ticketing software (Service Now).

·         Strong verbal communications skills with ability to convey technical concepts to non-technical users.

·         Strong trouble shooting, problem solving, and onsite vendor management skills.

·         Excellent organizational skills and strong analytical abilities.

·         Ability to prioritize multiple tasks and respond effectively to changing business requirements.

·         User-focused with attention to detail and emphasis on client service and satisfaction.

·         Must be comfortable working in a small and fast-paced IT group and willing to contribute in a team-oriented environment.

·         Must be able to work independently.

·         The ability to lift and move items up to 75 lbs. without the aid of moving equipment.

·         Travel is required up to 25% on periodic basis.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1-617-3322261	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-617-3323990
Email:	hr@cwhreit.com