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CommonWealth REIT

CommonWealth REIT is a real estate investment trust, or REIT, which primarily owns office and industrial buildings located throughout the United States. The majority of our properties are office buildings located in suburban areas and central business districts, or CBDs, of major metropolitan markets.CWH was founded in 1986 and went public on the New York Stock Exchange as a REIT that owned healthcare related properties. In the 1990’s we transformed into an office REIT by selling healthcare a... Read More

Address      CommonWealth REIT Two Newton Place 255 Washington Street Newton, MA 02458-1634
Website      www.cwhreit.com/
Holding      No Holding Details

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Manager of Systems Operations

The Manager of Systems Operations provides primary support to Information Technology senior leadership on strategy, research, design, and project definition for large-scale technology initiatives within the larger organization.

The Manager of Systems Operations is the operational visionary for a national Microsoft centric environment encompassing 300+ servers, in 2 data centers, utilizing cutting edge hardware and software such as NetApp, Avamar Backup, VMware, SQL Server, SharePoint, and Active Directory 2008 with 500+ GPOs. The manager is responsible for the operational effectiveness of the Systems Operations team which plays a critical role in delivering technical solutions to the business and infrastructure/application support for 3 companies: Reit Management & Research, Five Star Quality Care, and Sonesta International Hotel Corp.  Motivating, coaching and evaluating a high-performance team of 8-10 members (and growing) is of primary importance. In addition, this role is approximately an 80/20 split of management to hands-on responsibilities. We are looking for a technical manager who is passionate about best practices, operational excellence, challenging the status quo, and has a strong desire to take their career to the next level by developing solid management skills. You will be challenged to set and meet deadlines, deliver results, drive continual improvement, and provide comprehensive monthly reports demonstrating an intimate knowledge of your team, their successes, opportunities for improvement, and the overall health of the environments under your diligent watch.




·         The management of a team of 8–10+ technical professionals, including one supervisor, in support of 300+ servers, ensuring projects, operational maintenance and reliability issues are addressed with a timely and proactive approach.

·         Develop, direct and report on all activities associated with the health, performance and reliability of all servers and services under System Operations control, including capacity planning, availability trending and application performance.

·         Direct, manage and prioritize all applications support activities including but not limited to the support of: email/collaboration systems (Exchange and SharePoint), Infrastructure Services (Active Directory, DNS, GPOs, DHCP), content management platform (EMC and Documentum), and data center operations (HP Blades, VMware, NetApp, Avamar).

·         Assist in defining appropriate technology standards to use within the company’s existing architecture. Understand emerging technologies and determine appropriate use within business applications and how that best plays to the overall organizational strategy.

·         Research and provide strategic direction on the use of new products/technology including:  servers, operating systems, systems management, tape and disk backup devices, storage systems, and security.

·         Oversee all change management, related audit activities associated with the server and application environment including documentation requirements, scheduled outages, fall-back procedures, etc.

·         Responsible for proactive monitoring of all systems under Systems Operations control and quick resolution (during and after hours) by establishing strong documentation, notification and escalation procedures.

·         Responsible for delivery of Incident Reports documenting production outages and detailing root cause analysis and action items to eliminate repeat occurrences.




·         Strong hands-on technical background with at least four years in a 24/7/365 operational role.

·         Bachelor’s degree preferred and demonstrated progressive career advancement.  

·         A minimum of 3 years supervisory/management experience with budgeting experience a plus.

·         Candidate must have comprehensive knowledge of business systems and server technology, storage systems and related data center technologies.

·         Candidate should be comfortable in environments containing 300+ Windows-based servers, heavy installation of VMware, Net App, MS Exchange 2007/2010,  Active Directory 2008 and SharePoint.

·         Excellent knowledge of Server/Data Center Operations in a dynamic growing organization.

·         Must be comfortable setting priorities and managing to deliverables .Solid knowledge, of standards, best practices and key performance metrics reporting.

·         Well-developed ability to successfully prioritize and maximize resources within a complex, highly dynamic and aggressive growth environment with rapidly changing priorities.

·         Ability to present operational reports to senior management on a monthly basis.

·         Work independently and manage time effectively to meet and exceed deadlines and managements expectations.

·         Highly effective interpersonal and communication skills, both verbal and written.

·         Demonstrated ability to effectively work in a team environment and promote cohesion and pride with the team.

·         Strong organizational, project management and analytical skills.

·         Strong aversion to mediocrity and an unwavering commitment to improving the environment.

·         Strong desire to become an excellent manager putting in the time to know your team, developing them to their full potential, and setting the standard for them to follow.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

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Job Duration:

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