IT Quality Analyst Information

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Citibank Singapore

Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Read More

Address	23 Church St Singapore 049481
Website	www.citibank.com.sg
Holding	No Holding Details

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IT Quality Analyst

Work with Release team and PMs to deliver projects on schedule and within budget
Involve in release governance activities till implementation and ensure high quality delivery to achieve customer satisfaction and service commitment
Participate in formulating effective Release delivery and Business Value
Manage Release Cost - planned cost versus actuals
Manage Release Risk and Compliance - meeting GOM and Audit requirements
Work with the business to deliver standard technology solutions that are in line with the business goals and objectives, which is consistent with long-term strategic objectives of the region
Organize and coordinate with the technical team for project implementation
Supervise project activities to ensure the quality, timeliness and ensure that the project is within budget
Anticipate and address project issues, and escalate them when necessary

Ensure that proper business requirements are delivered according to approved project schedule and that the quality has been met or exceeded the expectations
Ensure that the country develop a comprehensive test plan and provide test cases to ensure the functionality of the enhancements meet the business requirements
Ensure that all in-country logistics for project delivery (training, UAT, change management) are properly executed by the business and other counterparts within ATO
Manage effective customer relationship and ensure customer satisfaction
Facilitate regular reviews with business and functional groups
Participate in all control and audit aspects of the project in conjunction with the business.
Release Risk - To ensure full compliance and audit readiness
Adhere to SQA policy and processes
Be proactive regarding self training to enhance own knowledge and skills
Review of Release Delivery and Business Value process
Develop personal back-up(s).

Release Cost management - track actuals and cost variance versus action plan
Execute other responsibilities assigned by supervisor from time to time.

Qualifications
Minimum 2 years IT experience in Cards/Bank system support
Good knowledge of full Software Development Life Cycle
Project Management
Risk Management

Good knowledge of control and compliance policies with respect to project management
Effective communication, negotiation and relationship building skills.
Good problem resolution skills, ability to analyze problem reasons and trouble shoot.
Strong understanding of SDLC and Release processes.
Good understanding of Cards/Bank Applications Systems.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	(65) 6225-5225
Email:	not provided