FXLM Front Office Support Analyst Information

Job Details

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Citibank Singapore

Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Read More

Address	23 Church St Singapore 049481
Website	www.citibank.com.sg
Holding	No Holding Details

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FXLM Front Office Support Analyst

Description
• Rapidly address front office technology problems of all varieties.
• Good Analytical skills to understand and articulate issues.
• Be innovative and proactive in suggesting solutions.
• Continuous infrastructure monitoring and instrumentation.
• Execute "Ready for Business" checkout procedures.
• Hands on in identifying issues and taking ownership to resolve them.
• Undertake analysis to support continuous improvement projects.
• Tracking and driving action items from incident to completion.
• Maintain and publish support documentation.
• Build relationships with related development and support organisations.
• Partner with the business to analyse and feedback business requirements to a global technology team.
• Educate new front office users in the application and explain its full potential.
• Ensure adherence to Citi's technology policies.
• Support weekly scheduled changes, handle outage & incident management.

Qualifications
Knowledge/Experience

• At least 3 years mission critical financial systems support experience
• Knowledge of Fixed Income Derivatives an advantage with an appreciation of whole deal lifecycle.
• Knowledge of production support or service desk methodologies.
• A good academic background, with at least an under-graduate degree, preferably in a mathematical or technical subject.

Technical Skills
• Strong knowledge of Microsoft and Linux operating systems
• Middleware technologies an advantage
• SQL and exposure to Oracle/SQL Server.
• Common scripting languages an advantage (Perl, Python, VB)
• MS Office and in particular strong Excel with VBA
• Strong aptitude for analysis and problem solving.
• Exceptional verbal communication skills - able to immediately summarise complex issues and be ruthlessly succinct with Front Office users.
• Self motivated and enthusiastic.
• Results orientated and able to demonstrate innovative thinking.
• Personally well organised & an excellent team player.
• Willingness to learn.
• Calm and analytical when faced with major incidents on critical systems and a highly vocal user base.
• Flexible and adaptable. Not restricted to operating within "comfort zone".

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	(65) 6225-5225
Email:	not provided