Brief Description of the Organization Citi, the l Information

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Citibank Singapore

Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Read More

Address	23 Church St Singapore 049481
Website	www.citibank.com.sg
Holding	No Holding Details

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Brief Description of the Organization Citi, the l

Description
• Provide Level 2 support for the Exchange Traded Derivatives group of applications in the APAC region.
• Manage tasks and workloads of other team members during APAC hours.
• Provide on-call support out of hours and on non-working days as part of a team rota.
• Provide support cover for implementation activities out of hours and on non-working days when required.
• Provide support cover for month-end and batch processes.
• Investigate queries and issues raised by ETD Operations and other technical teams, and recommend and implement solutions.
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Manage open issues to resolution, including high impact outages, utilising Incident and Problem management, and liaising with other teams as required.
• Own and manage EMS remediation tasks
• Liaise with ETD Operations and other Operations areas as required to ensure effective two way communication of issues.
• Track and assess change implementations affecting the ETD group of applications in APAC.
• Escalate issues to third party suppliers.
• Perform service reviews with third party suppliers as required.
• Escalate to Level 3 and to management as required.

Qualifications
• 3+ years experience of application support in an exchange traded derivatives environment.
• 1+ years experience managing a team.
• Familiar with Microsoft Office tools (especially Words, Excel, and Power Point)
• Advanced knowledge of Sybase, Oracle, Unix, Shell script and scheduling tools including Scanner and Autosys (version 4 and version 11), Windows scheduler, and Sungard Emos scheduler.
• Strong knowledge of exchange traded derivatives markets: how they are traded, how they are structured and priced, the main characteristics and terminologies used for standard contracts.
• A strong understanding of exchange traded derivatives systems and how they interact.
• ITIL Foundation level or above
• Can demonstrate good leadership skills, capable of working independent as well as in team.
• Able to provide guidance or tasks prioritisation to meet business demand when needed.
• Strong written and oral communication skills.
• Degree level or equivalent in a related subject.

Desirable:
• 5+ years experience of application support in an exchange traded derivatives environment.
• A strong science / engineer / finance background.
• A Masters degree or equivalent in a related subject.
• Strong knowledge of other groups, both within and outside Citi, who have regular links with the support team (e.g. top day clearing, T+1 reconciliation, product control, financial control, middle office, regulatory control, brokerage, data services, CTI, incident control, change control and third party suppliers such as Sungard).
• A strong understanding of exchange traded derivatives systems specific to Citi, including: clearing application (Clearvision), book keeping systems (GMI), front office systems (TES, EQRMS, Expro, Fusion, Aegis, Tetris, Eurex GUI, etc.), reconciliation systems (ETDRecs, IntelliMatch - I'suite), brokerage systems (Giveup, Citibroker) and regulatory control systems (Clientmoney, FORCE).

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	(65) 6225-5225
Email:	not provided