[The logo is protected from the company]

Cisco Systems Inc

The Cisco Foundation was established in 1997 by a gift from Cisco. We make strategic grants to programs with long-lasting impact on a local, national, and global scale. We also empower employees to give more through our matching gifts program.Our Vision & Our Vision & MissionThe Cisco Foundation supports Cisco's efforts to team with NPO/NGO organizations around the world to develop public investment programs focused on critical human needs, access to education, and economic empowermen... Read More

Address      Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 USA
Website      www.cisco.com/
Holding      No Holding Details

View Company Page
Apply to job

Senior Escalation Engineer

Opportunity Snapshot

In this role you will have the opportunity to be part of the UCS C-Series Rack Server development organization handling escalated customer issues. You will be trouble shooting, debugging and resolving product issues encountered by internal and external customers of UCS C-Series Rack server products. You will be working with the Cisco TAC organization, developers, partners, operating system vendors as well as directly with large customers. This is the group that handles the most difficult issues that are escalated by the Cisco TAC into the development organization.

We are looking for an individual who is a strong communicator combined with a willingness and ability to troubleshoot technical issues with Intel-based data center compute servers.

Job Requirements:

1) Work with Cisco TAC, SQA and development engineers and Cisco customers, external and internal to troubleshoot and drive issues to resolution.
2) Work with OS vendors as well as PCIe adapter vendors to resolve customer found problems.
3) Be a customer advocate within the development organization to ensure that resolving customer found issues is a top development priority.
4) Reproduce customer problems with servers including OS related issues, baseboard management issues BIOS issues.
5) Look for trending problems related to new software or hardware releases based on incoming TAC cases.
6) Interface with extended team in India to enable 24 hour support.
7) Diagnose and debug SW, HW, FW issues on Intel servers from a system perspective.

Technical Background:

- 10+ years of experience within the computer and networking industry.

- Experience in supporting, developing or testing x86-based data center servers would be ideal.

- Experience supporting, developing or testing networking or storage related products a definite plus.

- Experience in supporting, developing or testing OS system level software including device drivers a definite plus.
      Share on facebook     Share on linkedin     Share on twitter     


Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

1 408 526 4000

Email:

not provided

News - Cisco Systems Inc

Related Jobs

Mobile Maintenance Leading

As the Leading Hand some of the duties you will be respo ...   [more]

Civil/Structural Engineer

THE OPPORTUNITY:Our Horizon Oil Sands operation is expan ...   [more]

Electrical Designer

Experienced in house Electrical Designer needed in Baton ...   [more]

Electrical Designers

WHY WAIT?Are you looking for an exciting new opportunity ...   [more]

Electrical Design Engineer

Case New Holland, a world leader in the design, developm ...   [more]

Electrical Design Engineer

We Are Hiring an Electrical Design Engineer for Server H ...   [more]

Electrical Design Engineer

We Are Hiring an Electrical Design Engineer for Server H ...   [more]

Electrical Engineer

MWV is a global leader in packaging and packaging soluti ...   [more]

Expand

Collapse