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Cisco Systems Inc

The Cisco Foundation was established in 1997 by a gift from Cisco. We make strategic grants to programs with long-lasting impact on a local, national, and global scale. We also empower employees to give more through our matching gifts program.Our Vision & Our Vision & MissionThe Cisco Foundation supports Cisco's efforts to team with NPO/NGO organizations around the world to develop public investment programs focused on critical human needs, access to education, and economic empowermen... Read More

Address      Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 USA
Website      www.cisco.com/
Holding      No Holding Details

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Product Manager

The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~The Beta Programs Manager works cross-functionally with various internal groups involved in the Pre-Release customer testing programs and directly with customers selected to participate in a program. The Beta Manager will provide account management to beta customers; ensure timely testing and reporting of feedback, and customer reference ability. The person will manage inter-organizational activities to ensure conformance to beta process and product quality. The Beta Manager will provide reports and recommendations to the program team and management regarding product and infrastructure market readiness.
Primary Responsibilities:
• Help manage the process of the beta product testing by customers in the beta program.
• Work with existing Beta Management and within the parameters of the IronPort beta process.
• Learn the new product’s features and functionality and publish a beta plan with test cases and other beta requirements to be approved by the Core team.
• Act as a company representative in customer conference calls and meetings to solicit beta feedback.
• Communicate the results of customer beta testing to company.
• Respond to urgent needs from customers.
• Perform analysis of beta customer activity and feedback leveraging all available resources.
• Assist and improve the effectiveness of tracking and reporting beta feedback.
• Ensure appropriate test coverage to stated goals for the beta test period.
• Provide customer references.
• Communicate product and infrastructure readiness information to the Company at beta end.
Required Experience and Skills:
• BS in Computer Science, Engineering or equivalent combination of education and experience
• 5 - 8 years experience in software and/or hardware development or related roles.
• Previous experience in one or more of the following roles: Beta, Program, or Product Management, and/or Customer Support
• Able to quickly learn IronPort products and features and be immediately productive.
• Able to work without close supervision, to develop and execute IronPort's beta program/process plans, to work closely with development, customer support and sales, and to effectively prioritize a large workload.
Personal Characteristics:
• Entrepreneurship, Sense of Urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Communicative: Candidate will take an "open source" attitude to quality assurance. Keeps others in the company informed and up to date on his or her priorities, current tasks and work completed. Encourages constructive criticism on his or her work
• Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation
• "The Customer Comes First" Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.~cb~

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

1 408 526 4000

Email:

not provided

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