Assistant Customer Service Manager Information

Job Details

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Certis CISCO

Certis CISCO Security Private Limited, formerly CISCO Security Private Limited, is one of the five commercial Auxiliary Police forces authorized to provide armed security officers to government organizations as well as private companies or individuals in Singapore. It has its roots as a department of the Singapore Police Force (SPF), which branched out as the Commercial and Industrial Security Corporation, a statutory board with a monopoly over most areas of the local private armed security i... Read More

Address	20 Jalan Afifi Certis CISCO Centre Singapore 409179
Website	www.certissecurity.com/sg
Holding	No Holding Details

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Assistant Customer Service Manager

Job Scope:

Report directly to the customer service Manager
Perform the main liaison role with Authority's authorisation representatives
Assist in setting up Call Centre Operations
Oversee and manages the day to day running of the Call Centre Operations

Requirement:

Degree holder with 2 years call centre or customer service experience or
Diploma holder with 4 years similar experience and 2 years in a supervisory capacity
Passion for service excellence with a strong focus on resolving Customer issues
Good communication skills in English and Mandarin (both written and spoken)
Conversant in Malay, Tamil or local Chinese dialects an advantage
Preference will be given to Applicants who can start immediately or at short notice
Only Singaporeans or PR need apply