Customer Service Officer (Order Processing) Information

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Certis CISCO

Certis CISCO Security Private Limited, formerly CISCO Security Private Limited, is one of the five commercial Auxiliary Police forces authorized to provide armed security officers to government organizations as well as private companies or individuals in Singapore. It has its roots as a department of the Singapore Police Force (SPF), which branched out as the Commercial and Industrial Security Corporation, a statutory board with a monopoly over most areas of the local private armed security i... Read More

Address	20 Jalan Afifi Certis CISCO Centre Singapore 409179
Website	www.certissecurity.com/sg
Holding	No Holding Details

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Customer Service Officer (Order Processing)

Responsibilities: To performs order processing in SAP as per predefined processes. To validate job orders submitted by the sales teams and business unit. To administer and adherence to sales order policy. Supports day-to-day post-sales order transactions (e.g., credit notes) Assists other departments and supporting groups (e.g. audit, business operation and billing team) by reporting routine issues to the appropriate roles. Proactively follows-up on pending cases to ensure timely status closure. Resolves and escalate open order backlog with sales team and respective business operation unit. Gather regular quantitative and qualitative feedback for continuous improvement. Involve in ad-hoc duties and projects as and when required to broaden scope and exposure. Perform any other tasks as and when assigned by the superior Requirements: Minimum GCE ‘O’ level or higher Must have some sales support/ marketing and data mining experience Good analytical mind and detail oriented Good knowledge of MS Excel and MS Access Possess the ability to multi-task, meet tight deadlines and work effectively and efficiently under pressure Must be a team player