Service Coordinator Information

Job Details

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Cbeyond Inc

Using a 100% private all IP network, Cbeyond provides IT and communications services to businesses throughout the United States. We offer more than 30 productivity-enhancing applications, including local and long-distance voice, broadband Internet, mobile services including BlackBerry® and Android® devices, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud servers. Cbeyond is a publicly traded, Atlanta-based c... Read More

Address	320 Interstate North Parkway, SE Suite 300 Atlanta, GA 30339
Website	www.cbeyond.net/
Holding	No Holding Details

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Service Coordinator

Responsibilities:

    * Acts as a liaison between sales, customer, vendors and other departments to ensure that installations are well coordinated, accurate and simple for Cbeyond customer.
    * Responsible for accepting all orders and verifying accuracy and completeness, providing technical support as needed.
    * Responsible for managing the order through installation milestones to completion, ensure billing is correct and services activated.
    * Enters completed packages into OSS systems and order additional services as required by the order.
    * Provides resolution to issues regarding the order throughout the process.
    * Works closely with Circuit Delivery, Provisioning, Service Activations and Installer Field Techs to ensure smooth installation and activation.
    * Ensures customer expectations are set accordingly throughout the order lifecycle.
    * Coordinates activation of services with customer and vendor as well as internal Cbeyond departments.
    * Initiates and manages escalations throughout internal Cbeyond departments.
    * Informs Pipeline Manager and Operations Director in an expeditious manner, any unresolved issues impacting the customer’s desire to install.
    * Adheres to the Cbeyond Core Values and Competencies.
    * Responsible for accepting / facilitating MAC orders for existing customers when necessary.
    * Responsible for meeting assigned daily productivity targets, monthly installation targets and report card metrics.
    * Responsible for delivering Customer Installation Satisfaction.

Requirements

Knowledge, Skills & Abilities:

    * Minimum of 5 years experience in telecommunications, project mgmt or related field.
    * Problem solving skills, resourceful and effective in making decisions.
    * Strong oral and written communication and interpersonal skills.
    * Strong organizational and technical skills, detail oriented.
    * Proven ability to work effectively with customers, contractors and vendors.
    * Ability to manage multiple projects to completion.
    * Ability to work independently to meet deadlines and deal efficiently with a fast paced environment.
    * Strong customer support skills.
    * Intermediate level or better computer skills.
    * College Degree Preferred

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	770-874-4320	Contact Name:	not provided
Job Duration:	not provided	Phone:	866.424.2710
Email:	CSRrequest@cbeyond.net