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Cbeyond Inc
Using a 100% private all IP network, Cbeyond provides IT and communications services to businesses throughout the United States. We offer more than 30 productivity-enhancing applications, including local and long-distance voice, broadband Internet, mobile services including BlackBerry® and Android® devices, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud servers. Cbeyond is a publicly traded, Atlanta-based c... Read More
Address | 320 Interstate North Parkway, SE Suite 300 Atlanta, GA 30339 |
Website | www.cbeyond.net/ |
Holding | No Holding Details |
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Service Coordinator
Responsibilities:
* Acts as a liaison between sales, customer, vendors and other departments to ensure that installations are well coordinated, accurate and simple for Cbeyond customer.
* Responsible for accepting all orders and verifying accuracy and completeness, providing technical support as needed.
* Responsible for managing the order through installation milestones to completion, ensure billing is correct and services activated.
* Enters completed packages into OSS systems and order additional services as required by the order.
* Provides resolution to issues regarding the order throughout the process.
* Works closely with Circuit Delivery, Provisioning, Service Activations and Installer Field Techs to ensure smooth installation and activation.
* Ensures customer expectations are set accordingly throughout the order lifecycle.
* Coordinates activation of services with customer and vendor as well as internal Cbeyond departments.
* Initiates and manages escalations throughout internal Cbeyond departments.
* Informs Pipeline Manager and Operations Director in an expeditious manner, any unresolved issues impacting the customer’s desire to install.
* Adheres to the Cbeyond Core Values and Competencies.
* Responsible for accepting / facilitating MAC orders for existing customers when necessary.
* Responsible for meeting assigned daily productivity targets, monthly installation targets and report card metrics.
* Responsible for delivering Customer Installation Satisfaction.
Requirements
Knowledge, Skills & Abilities:
* Minimum of 5 years experience in telecommunications, project mgmt or related field.
* Problem solving skills, resourceful and effective in making decisions.
* Strong oral and written communication and interpersonal skills.
* Strong organizational and technical skills, detail oriented.
* Proven ability to work effectively with customers, contractors and vendors.
* Ability to manage multiple projects to completion.
* Ability to work independently to meet deadlines and deal efficiently with a fast paced environment.
* Strong customer support skills.
* Intermediate level or better computer skills.
* College Degree Preferred
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
770-874-4320 | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
866.424.2710 |
Email: |
CSRrequest@cbeyond.net |
TalentOne Job Information
Sales Sales Coordinator
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