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Cbeyond Inc

Using a 100% private all IP network, Cbeyond provides IT and communications services to businesses throughout the United States. We offer more than 30 productivity-enhancing applications, including local and long-distance voice, broadband Internet, mobile services including BlackBerry® and Android® devices, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud servers. Cbeyond is a publicly traded, Atlanta-based c... Read More

Address      320 Interstate North Parkway, SE Suite 300 Atlanta, GA 30339
Website      www.cbeyond.net/
Holding      No Holding Details

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Responsibilities:

    * Acts as a Senior Relationship Manager of internal and external (outsource and/or offshore) integrated work streams within a very complex environment impacting crucial daily functionality
    * Primary resource for escalation of all production, quality and timing issues that may arise in the daily performance of service delivery
    * Responsible for oversight of daily activities provided by internal and external service provider teams, monitoring adherence to service level expectations, evaluating process success, and managing alignment with governance
    * Performs monthly reviews of provided services with client partners to ensure support levels of service are met
    * Develops effective lines of communication to gather business requirements to be translated into technology requirements to support delivery of unique and creative solutions
    * Responsible for proactively working with the IT partners and business owners to understand current and future operational demand
    * Coordinates additional service needs and participates in new contract negotiations as needed
    * Responsible for planning and coordinating changes to the business systems with internal and external support teams
    * Manages coordination and approval of outages and changes that would need to take place on the business system
    * Works closely with internal and partner stakeholder management to recommend and implement ongoing process improvements
    * Establishes and promotes strong working relationship between client partners and teammates
    * Serves as the primary liaison with the product LOB and the Finance team relating to corporate partnership oversight and strategy
    * Responsible for the adherence to all compliance, audit and SOX guidelines. Responsible for the relationship and the interface to the compliance team

Knowledge, Skills & Abilities:
Required

    * College degree or equivalent work experience
    * 8+ years experience in related responsibilities and roles
    * Experience in analyzing and interpreting performance metrics, risks and controls.
    * Demonstrated excellence in communication and problem solving skills; ability to raise issues and influence and coordinate action resolution.
    * Superior internal and external customer/client facing presence and communication
    * Familiarity with applications/hardware/software typically found in the delivery of cloud based IaaS, PaaS and Saas solutions
    * Experience with management of third-party suppliers, onshore and off shore.
    * Have the capability to articulate client and operational impacts to the business system and the necessary processes to maintain and operate the business system
    * Demonstrated understanding of the fundamentals of Vendor Management and negotiation techniques
    * 10+ years combined experience with production support, service delivery, telecommunications operations and/or cloud-based solution experience.
    * Delivery experience & expertise with applications/hardware/software typically found in the delivery of cloud based IaaS, PaaS and Saas solutions
    * Experience with management of third-party suppliers, onshore and off shore.
    * Demonstrated experience in delivery management or leadership position
    * Graduate degree or comparable professional certification in related technical disciplines
    * Consulting experience particularly in large scale system integration and implementation
    * Formal presentation training and proven experience in speaking engagements
    * Skilled in Excel and Powerpoint as tools for creating effective communications

Desired

    * 10+ years combined experience with production support, service delivery, telecommunications operations and/or cloud-based solution experience.
    * Delivery experience & expertise with applications/hardware/software typically found in the delivery of cloud based IaaS, PaaS and Saas solutions
    * Experience with management of third-party suppliers, onshore and off shore.
    * Demonstrated experience in delivery management or leadership position
    * Graduate degree or comparable professional certification in related technical disciplines
    * Consulting experience particularly in large scale system integration and implementation
    * Formal presentation training and proven experience in speaking engagements
    * Skilled in Excel and Powerpoint as tools for creating effective communications

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

770-874-4320

Contact Name:

not provided

Job Duration:

not provided

Phone:

866.424.2710

Email:

CSRrequest@cbeyond.net

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