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Cathay General Bancorp

In 1962, Cathay Bank opened for business with the mission of providing financial services to the growing but underserved Chinese-American community in the greater Los Angeles area, thus becoming the first Chinese-American bank in Southern California. Recognizing that the community it served was part of a more diverse one, Cathay Bank adopted the motto "An Open Door for All." Its rapid expansion was fueled by successive waves of immigration, burgeoning trade between America and Asia, and the e... Read More

Address      Cathay Bank Loan Servicing Department EL-3-A 9650 Flair Drive, El Monte, CA 91731
Website      /www.cathaybank.com/
Holding      No Holding Details

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Operations Officer

Direct the operations functions of the branch. Support business development colleagues, and perform marketing activities.
Ensure that the branch consistently complies with all Bank policies and procedures, as well as Banking regulations.
Participate with the Regional Management in determining customer objectives and quality of service. Manage measurable sales and service goals to expected levels of performance.
Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems. Provide instruction and cross-training on Bank procedures and banking regulations.
Ensure quality customer service. Meet with staff on regular basis, discussing new and existing products, service productivity and client relations/satisfaction.
May manage a portfolio of accounts and maintains ongoing client relationships.
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews.

Basic Requirements:

College degree a plus.
Three to five years experience in a similar capacity with management/supervisory responsibilities.
Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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