[The logo is protected from the company]

Cathay General Bancorp

In 1962, Cathay Bank opened for business with the mission of providing financial services to the growing but underserved Chinese-American community in the greater Los Angeles area, thus becoming the first Chinese-American bank in Southern California. Recognizing that the community it served was part of a more diverse one, Cathay Bank adopted the motto "An Open Door for All." Its rapid expansion was fueled by successive waves of immigration, burgeoning trade between America and Asia, and the e... Read More

Address      Cathay Bank Loan Servicing Department EL-3-A 9650 Flair Drive, El Monte, CA 91731
Website      /www.cathaybank.com/
Holding      No Holding Details

View Company Page
Apply to job

Loan Servicing Officer

Duties included but not limited to consumer loan collections, booking non-accrual/charged-off loans, processing loan payments, fees, expenses, quoting accurate payoffs, etc.
Reviews loan modification packages for completeness.
Prepares Excel spreadsheet in accordance to Special Asset Officer’s request for what-if scenario.
Directs and coordinates routine to complex transactions to accurately input commercial and consumer loan data in core database.
Handles escalated complaints, disputes, and resolves grievances by interpreting policies and procedures.
Ensures effective control of workflow to meet time deadlines.
Sets priorities and organizes the workload to effectively manage department time.
Constantly evaluates workflow and processes to ensure effective use of time and resources.
Makes recommendations to improve productivity and efficiency.
Develops service standards and goals.
Enhances staff servicing knowledge by providing training, cross-training, and coaching.
Assists with processing transactions when needed with overflow of work volume or understaffed.
Reviews tickler report and ensures timely resolution of outstanding items.
Acts as the primary liaison for internal audits.
Participates in special projects as needed.


Basic Requirements:

College degree in Accounting or Finance preferred but not required.
Minimum of five years leadership experience in Mortgage and Commercial Loan Servicing with 1-2 years in consumer collection.
Strong knowledge of Mortgage and Commercial loan service practices and procedures.
Solid understanding of state and federal regulations.
Familiar with the Fair Debt Collection Practices Act.
Ability tot demonstrate leadership skills, time management skills, interpersonal skills, and able to work a flexible work schedule.
Strong analytical and problem-solving skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multi-task, meeting deadlines, and attention to detail.
Excellent verbal and written communication skills.
Bilingual Chinese a plus.
Proficient in Microsoft Applications (Word, Excel, PowerPoint, Access, Outlook).

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

(1-800-922-8429)

Email:

not provided

News - Cathay General Bancorp

Related Jobs

Loan Review Officer III

 Job Description-This is a senior level position that wi ...   [more]

Producer

 Job Title-Producer Higgins InsuranceJob DescriptionIden ...   [more]

Producer

 Job Title-Producer Higgins InsuranceJob DescriptionIden ...   [more]

Administrative Assistant

Description:Located at the Camp Hill Branch, the Adminis ...   [more]

Loan Administrative Assistant

SUMMARY Serves as an integral member of the Commercial T ...   [more]

Financial Service Representative

Job Duties:Perform all aspects of new account opening pr ...   [more]

Financial Service Representative

Perform all aspects of new account opening procedures fo ...   [more]

Loan Portfolio Officer

Prepare required loan related disclosure information wit ...   [more]

Expand

Collapse