Loan Servicing Officer Information

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Cathay General Bancorp

In 1962, Cathay Bank opened for business with the mission of providing financial services to the growing but underserved Chinese-American community in the greater Los Angeles area, thus becoming the first Chinese-American bank in Southern California. Recognizing that the community it served was part of a more diverse one, Cathay Bank adopted the motto "An Open Door for All." Its rapid expansion was fueled by successive waves of immigration, burgeoning trade between America and Asia, and the e... Read More

Address	Cathay Bank Loan Servicing Department EL-3-A 9650 Flair Drive, El Monte, CA 91731
Website	/www.cathaybank.com/
Holding	No Holding Details

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Loan Servicing Officer

Duties included but not limited to consumer loan collections, booking non-accrual/charged-off loans, processing loan payments, fees, expenses, quoting accurate payoffs, etc.
Reviews loan modification packages for completeness.
Prepares Excel spreadsheet in accordance to Special Asset Officer’s request for what-if scenario.
Directs and coordinates routine to complex transactions to accurately input commercial and consumer loan data in core database.
Handles escalated complaints, disputes, and resolves grievances by interpreting policies and procedures.
Ensures effective control of workflow to meet time deadlines.
Sets priorities and organizes the workload to effectively manage department time.
Constantly evaluates workflow and processes to ensure effective use of time and resources.
Makes recommendations to improve productivity and efficiency.
Develops service standards and goals.
Enhances staff servicing knowledge by providing training, cross-training, and coaching.
Assists with processing transactions when needed with overflow of work volume or understaffed.
Reviews tickler report and ensures timely resolution of outstanding items.
Acts as the primary liaison for internal audits.
Participates in special projects as needed.

Basic Requirements:

College degree in Accounting or Finance preferred but not required.
Minimum of five years leadership experience in Mortgage and Commercial Loan Servicing with 1-2 years in consumer collection.
Strong knowledge of Mortgage and Commercial loan service practices and procedures.
Solid understanding of state and federal regulations.
Familiar with the Fair Debt Collection Practices Act.
Ability tot demonstrate leadership skills, time management skills, interpersonal skills, and able to work a flexible work schedule.
Strong analytical and problem-solving skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multi-task, meeting deadlines, and attention to detail.
Excellent verbal and written communication skills.
Bilingual Chinese a plus.
Proficient in Microsoft Applications (Word, Excel, PowerPoint, Access, Outlook).

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	(1-800-922-8429)
Email:	not provided