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Cathay General Bancorp

In 1962, Cathay Bank opened for business with the mission of providing financial services to the growing but underserved Chinese-American community in the greater Los Angeles area, thus becoming the first Chinese-American bank in Southern California. Recognizing that the community it served was part of a more diverse one, Cathay Bank adopted the motto "An Open Door for All." Its rapid expansion was fueled by successive waves of immigration, burgeoning trade between America and Asia, and the e... Read More

Address      Cathay Bank Loan Servicing Department EL-3-A 9650 Flair Drive, El Monte, CA 91731
Website      /www.cathaybank.com/
Holding      No Holding Details

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Loan Servicing Unit Manager

Manages staff assigned to process the daily functions in Loan Servicing.
Follow all FEMA requirements pertaining to the ordering of flood determinations, approving the receipt of satisfactory insurance coverage, monitoring insurance expiration dates, timely mailing of insurance expiring (expired) notices, follow-up for insurance, timely purchase of force place insurance.
Ensure that continuation filings of UCC Financing Statements are accurately completed and filed before expiration date.
Accurate and timely preparation of loan payoff statements.
Accurate and timing processing of lien releases for paid loans.
Distribution of delinquent property tax reports to Lending Units and follow-up for proof of payment.
Update loan system and image policies on insurance for commercial loans.
For Insurance for Consumer & Mortgage Loans, monitor insurance expiration dates, timely mailing of insurance expiring (expired) notices, follow-up for insurance, timely purchase of force place insurance.
Accurate and prompt uploading of imaged file to image program; provide training to end users; transfer loan information to folders for auditors’ review.
Keep track of legal files stored on site and off site; add new loan files and remove paid loans and ship to permanent storage or return to Lending Unit.
Ensures effective control of workflow to meet time deadlines.
Sets priorities and organizes/assigns the workload to effectively manage department time.
Constantly evaluates workflow and processes to ensure effective use of time and resources.
Makes recommendations to improve productivity and efficiency.
Develops service standards and goals.
Keeps track of staff’s productivity levels.
Promotes staff development through training, cross-training, and coaching.
Performs and/or monitors job performance evaluations as appropriate.

Basic Requirements:

Four-year college degree preferred but can be replaced with related work experience.
Minimum of five years experience in a supervisory/management position in Mortgage and/or Commercial Loan Servicing including flood insurance.
Strong knowledge of Mortgage and Commercial loan service practices and procedures.
Solid understanding of state and federal regulations.
Ability to demonstrate supervisory and leadership skills, time management skills, interpersonal skills, and be flexible with work schedule.
Strong analytical and problem-solving skills.
Ability to multi-task and pay attention to detail.
Excellent verbal and written communication skills.
Proficient in Microsoft applications (Word, Excel, Access, Outlook).

Other Job Information

Vacancy type:

Full Time

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