Product Service Engineer Information

Job Details

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Caterpillar Inc

For more than 85 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. With 2011 sales and revenues of $60.138 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company also is a leading services provider through Caterpillar Financial Services, Caterpillar Remanufacturing Services, Caterpillar ... Read More

Address	100 North East Adams Street Peoria, Illinois USA 61629
Website	www.cat.com
Holding	No Holding Details

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Product Service Engineer

Description

As a Product Performance Engineer you will be responsible for following, identifying, evaluating, documenting, communicating and correcting specific engineering and workmanship deficiencies on all products.

Job Duties/Assignments:

    * Become familiar with the products and travel to dealerships and locations where the product is being used.
    * Determine the scope of existing deficiencies, request engineering changes or manufacturing modifications to correct problems, and work through applicable departments to effect changes.
    * Achieve practical solutions to product deficiencies and problems by providing accurate, up-to-date field failure information which you will summarize and communicate to engineering, quality and manufacturing.
    * Participate in the collection of reliability information used to set design goals and to quantitatively evaluate product reliability. All reports and documents, along with conclusions and recommendations, will be relayed to engineering and other company areas.
    * Apprise Engineering and other management personnel of activities and/or status of product problems. Your first hand experiences will be communicated to those responsible for developing solutions to product problems.
    * Inspect parts returned for warranty claims; gives advice and guidance to engineers; provide technical advice to dealer service personnel on products being followed; advise product groups on application problems; assist in preparation of literature concerning product; assist on product tooling and diagnostic recommendations; initiate rework campaigns; keep abreast of safety reports which could cause liability and high warranty cost; and establish and maintain good relations with dealers and related Caterpillar groups.

Qualifications

Required Qualifications:

    * High level of product knowledge capability and good mechanical aptitude and analytical ability.
    * An Engineering degree or equivalent experience.
    * 5-10 years of product related and/or field experience.
    * The ability to communicate effectively with team members and others in the work group, as well as customers.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	309-675-6620	Contact Name:	not provided
Job Duration:	not provided	Phone:	309-675-1000
Email:	CATir@CAT.com