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Casual Male Retail Group Inc.

Destination XL (DXL) is a unique, all-inclusive superstore that offers one of the most extensive assortments of men's big & tall clothing and shoes available anywhere. This "one-stop-shop" concept is designed to make the big & tall man's shopping experience more convenient and enjoyable. From value-priced private labels to high-end designer names, Destination XL offers thousands of styles in the widest range of sizes.All of the trusted brand-names favorites are here, including Reebok,... Read More

Address      555 Turnpike Street, Canton, MA 02021
Website      casual-male-big-and-tall.destinationxl.com
Holding      No Holding Details

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Customer Service Representative

General Summary:

We are looking for outgoing and friendly associates that enjoy assisting customers on the phone!  In this position, you will exceed our customers and store associates expectations via telephone, email and/or web chat. Full-time and Part-time available.  The first class starts on August 6th.

Essential Position Responsibilities:

    * Ask questions to determine customer needs and style choices to assist customers in placing an order for the appropriate items.
    * Suggest coordinating items.
    * Offer advice and assistance in wardrobe selection as well as answer product questions.
    * Deliver outstanding service regarding existing orders as well as resolve customer service issues.
    * Recommend process improvements based on customer feedback.

Qualifications & Requirements:

    * Prior customer service/sales experience required.
    * Bachlor's or Associate degree preferred.
    * Ability to work 1 weekend shift per week.
    * Ability to handle customer inquiries, complaints, with a strong understanding of customer service policy and procedures.
    * Excellent written and verbal communication skills.
    * Familiarty with web chat or social media is a plus.
    * Strong computer skills including Microsoft Outlook email system.
    * Ability to multitask.
    * Detail oriented.
    * Proven problem solving skills.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+1-302-6555049

Contact Name:

not provided

Job Duration:

not provided

Phone:

+1-781-8289300

Email:

not provided

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