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Caribou Coffee Company Inc

Every year, we travel the globe to find the finest coffee available. We'll try hundreds of samples from any one country. Then, we select the most spectacular coffees to bring home to you.Our company's size is perfect for sourcing the best of each country's crop. We're able to bring in special coffees that might otherwise be out of the small roaster's reach or too limited in supply for the large roaster.  Read More

Address      3900 Lakebreeze Avenue North Minneapolis, MN 55429
Website      www.cariboucoffee.com/
Holding      No Holding Details

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Sr. Manager of Facilities Management

Position Mission: Plan, organize, direct and manage the repair, maintenance and capital improvements of our retail facilities and assets.

Responsibilities Include:
• Supervising the retail facilities management department to insure the retail facilities and equipment are maintained to the standards established by Caribou Coffee Co.
• Sourcing and managing service providers to provide maintenance and repair for retail stores on a national basis, including but not limited to contract negotiation/execution, performance evaluation and financial monitoring/audits.
• Establishing and monitoring of annual budgets related to the up keep of the retail facilities for repair and maintenance expenses as well as capital expenditures. This includes audits of retail facilities and maintaining a database of equipment and facilities conditions. A forward-looking strategic approach is critical.
• Creating, implementing and evaluating policies, procedures and standards for the maintenance and repair of the retail stores on a national basis. This includes monitoring the industry to insure best practices are being utilized.
• Facilitating the established work order process and service provider relationship.
• Establishing and monitoring the cost of ownership and life cycle of equipment within the retail facilities.
• Implementing and maintaining programs for specialty equipment to ensure equipment is maintained at the highest level of operations and the quality and consistency of our core product is achieved in the most cost efficient manner possible. This includes ongoing preventative maintenance, operations performance evaluation, identification of habitual repairs related to design/engineering deficiencies, etc.
• Providing direct service support to the retail stores for repair and maintenance needs of day-to-day operations and emergencies.
• Supporting the sourcing and testing of new equipment to support retail operations.
• Partnering with internal Purchasing and Legal Departments in authoring purchasing agreements for new equipment to ensure proper protection is provided; i.e. warranty, service agreements, design flaws, etc.
• This position will require travel as needed.

Required Skills, Knowledge and Abilities:
• Identify business failures (measure) and implement necessary change.
• Take direction and follow through multi-step projects/procedures on a consistent basis.
• Develop, implement and evaluate a variety of building and operation systems and preventative maintenance programs.
• Develop and implement operational and administrative goals, objectives and procedures.
• Collect and analyze data to identify needs and evaluate program/product effectiveness.
• Identify and analyze administrative problems and implement operational change.
• Effective verbal and written communication skills.
• Prepare bid specification, issue RFPs, negotiate agreements and administer contracts.
• Provide customer service with diligent follow up to insure repairs and/or projects are completed consistently and in a timely manner while focusing on quality and attention to detail.
• Strong interpersonal relationship skills and ability to partner with field operations teams and cross-functional Support Center teams.
• Technical knowledge of standard restaurant equipment as well as HVAC, plumbing and electrical equipment/systems; knowledge of espresso and brewing equipment is a plus.
• Process and systems orientation with strong analytical skills.
• Knowledge of budgeting and fiscal management business practices.
• Leadership skills to manage a department with a team culture that is focused on customer service (internal customer orientation).
• Highly motivated, self-directed, and results driven.
• Detail oriented with strong organizational skills.
• Knowledge of maintenance and preventative methods and procedures used in keeping buildings orderly condition and building construction methodologies.
• Knowledge of business practices followed to prepare bid specifications.
• Knowledge of program planning and scheduling.

Education/Training/ Experience:
• Bachelors Degree preferred.
• A minimum of 7 years facilities management experience and 4 years experience within multi-unit restaurant concept preferred.
• A minimum of 4 years experience leading a facilities management team, including on-site and remote company employees as well as external vendors preferred.
• Must demonstrate proven leadership in cost savings initiatives.
• Setting, implementing and evaluating policy, procedures and best practices.
• Asset management and tracking.
• Project management experience with capital improvements, i.e. remodel/refurbishment as well as equipment rollouts.
• Well versed in Microsoft Office applications, specifically Excel.
• Budgeting repair/maintenance operating expense as well as capital improvements for multi unit restaurant concept.
• Negotiating service contracts and vendor/equipment procurement contracts.
• Planning and managing inventory control for replacement parts for equipment.
• Web-based asset management software is a plus.
• Familiarity with work order process.

Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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