Director of Operations Information

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Caribou Coffee Company Inc

Every year, we travel the globe to find the finest coffee available. We'll try hundreds of samples from any one country. Then, we select the most spectacular coffees to bring home to you.Our company's size is perfect for sourcing the best of each country's crop. We're able to bring in special coffees that might otherwise be out of the small roaster's reach or too limited in supply for the large roaster. Read More

Address	3900 Lakebreeze Avenue North Minneapolis, MN 55429
Website	www.cariboucoffee.com/
Holding	No Holding Details

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Director of Operations

Position Mission: The primary responsibility of this position will be to provide support leadership and development to a store base between 80-100 stores. Additionally, focus on creation of regional Annual Operating Plan (AOP), Wildly Important Goals (WIGs) and development of District Managers (DM).

Responsibilities Include:
• To provide a broad range of expertise in areas that directly impact Store Operations.
• Analyze test stores for process, procedure, equipment, and design changes.
• Interface with Business Solutions on product development and innovation.
• Drive product quality through structured processes and procedures.
• Travel within area of responsibility on a weekly basis.
• Train, coach and mentor District Managers in all areas relative to their two objectives: customer satisfaction and profit maximization.
• Develop, implement, and monitor strategic and tactical plans that ensure the achievement of region and retail WIGS.
• Participate in the formulation of the company Annual Operating Plan (AOP).
• Participate in the annual budget process, including store sales and profit plans, region G&A (by district), and annual capital expenses, including store remodels.
• Manage the region P&L, including G&A.
• Ensure effective communication from the top down and bottom up through participating in and/or leading regular meetings (e.g. DM meetings, Store Manager (SM) meetings).
• Assist District Managers in the timely resolution of all issues related but not limited to MIS, employee/customer relations, supply chain management, and asset management.
• Approve real estate sales and profit plans for all new store openings (NSOs).
• Ensure NSOs open in a timely fashion in relation to Store Development turnover dates
• Provide operational feedback to Marketing.
• Utilize Marketing support in driving traffic and Sales.

Required Skills, Knowledge and Abilities:
• Clear written and verbal communications.
• Good time management skills.
• Excellent attention to detail.
• Ability to maintain confidential information.
• Adhere to company policies, programs, and work rules.
• Perform work in a timely and professional manner.
• Highly motivated, self-directed, and results driven.
• Detail oriented with strong organizational skills.
• Able to take direction and follow through multi-step project steps/procedures consistently.
• Proven track record of successfully managing multiple priorities in a fast paced work environment.
• Must possess good interpersonal communication skills.
• Ability to plan and meet deadlines.
• Strong leadership ability and willingness to work harmoniously with professional and non-professional staff.
• Demonstrated excellence in consultation, facilitation, and influence.
• Excellent organizational & project management skills.
• Results driven with outstanding problem solving skills.

Required Experience:
• Bachelor’s Degree preferred.
• 5 years of training and experience, preferably in a multi-unit restaurant or retail environment.
• Previous experience opening new high-volume, multi-unit restaurants desired.
• Strong business acumen as related to this position.
• Must be knowledgeable in areas of retail operations, familiar with pricing, product specifications, food, supplies, and sanitation.

Physical Demands:
The physical requirements for this position are hearing, speaking, seeing, bending, and reaching or the ability to accomplish the physical requirements with or without reasonable accommodations.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	763-592-2200
Email:	ir@cariboucoffee.com