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Caribou Coffee Company Inc

Every year, we travel the globe to find the finest coffee available. We'll try hundreds of samples from any one country. Then, we select the most spectacular coffees to bring home to you.Our company's size is perfect for sourcing the best of each country's crop. We're able to bring in special coffees that might otherwise be out of the small roaster's reach or too limited in supply for the large roaster.  Read More

Address      3900 Lakebreeze Avenue North Minneapolis, MN 55429
Website      www.cariboucoffee.com/
Holding      No Holding Details

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Application Administrator

Position Purpose: This position is responsible for application administration, maintenance, and Tier III incident support of designated line of business applications. This position will coordinate timely and accurate upgrades and changes to business systems and associated test environments. This position will work closely with IT Operations and Network and Systems Engineering to insure smooth transition of support escalations and adhere to published systems configuration standards.

Essential Job Functions:
• Document processes and procedures for application user account provisioning for use by the IT Operations group.
• Collaborate with Business Analysts on business requirements necessary to install, upgrade, and configure line of business applications.
• Coordinate with third parties both locally and remotely to execute implementation or support activities.
• Work closely with the Network & Systems Engineering group to adhere to published configuration standards.
• Perform periodic performance tuning and resource optimization as required.
• Provide tier III application support.
• Administer application for user maintenance, code promotion across environments while adhering to change control procedures.
• Support all application environments, development, test, and production and develop supporting documentation and best practice guidelines for application administration and maintenance.
• Assists in developing documents for IT Operations Support Training.
• Perform application configuration tasks to improve the quality of information and service to the business unit.
• Provide input and validation of use case and test scenarios for application quality testing.
• Work closely with development resources to be fully versed on the deployment and maintenance of applications.
• Work closely with internal IT staff to assist in defining appropriate application monitoring tools.
• Develop standard operating procedures and other documentation for all operational activities.
• Resolve customer issues escalated via problem tickets and provide training and education to IT Operations group, and end users as appropriate.
• Perform release management activities and code promotion to test and production environments.
• Perform all tasks to manage updates and refresh of all test environments.

Key Accountabilities and Skills:
• Strict adherence to organization compliance policies and objectives specifically those related to HIPPA, PCI, and SOX.
• Strict adherence to established support and service management policies and procedures (i.e. incident, change, problem, etc.) thereby ensuring all activities are fully documented for auditing and future support purposes.
• Excellent interpersonal skills with persons both technical and non-technical from all levels of the company or third parties.
• Strong verbal and non-verbal communication skills.
• Good time management skills – Must complete scheduled work on-time, and manage multiple activities at one time with frequent status updates to IT managers.
• Able to take direction and follow through multi-step project steps/procedures consistently.
• Must successfully manage multiple priorities in a fast paced work environment.
• Detail oriented with strong organizational skills – Must provide the highest possible quality work product on a consistent basis.
• Ability to diagnose and resolve problems within software systems.

Education, Technical Knowledge and Experience:
• Previous Application Administrator experience required.
• 4+ years of experience in implementing and supporting Windows-based line of business software in a medium to large organization required.
• 2+ years of experience with Retail Systems such as POS and Ecommerce Systems preferred.
• Associates Degree in Computer Science or Related Field preferred.
• Microsoft Certified Systems Engineer or Microsoft Certified Professional in Windows Server preferred.
• Thorough understanding of Active Directory and associated components like, but not limited to: Group Policy, LDAP, Kerberos, and NTLM.
• Proficiency with using and supporting programming/scripting languages: HTML, VB, C#, SQL, PowerShell, VBScript, and batch.
• Familiarity of industry and regulatory compliance activities and requirements pertaining to HIPPA, PCI, and SOX.

Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

763-592-2200

Email:

ir@cariboucoffee.com

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