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Cardinal Financial Corporation

Cardinal Financial Corporation is one of the largest financial institutions headquartered in Northern Virginia and the Commonwealth of Virginia. Cardinal's business units include Cardinal Bank, George Mason Mortgage, Cardinal First Mortgage, Cardinal Trust and Investment Services, Cardinal Wealth Services, and Wilson/Bennett Capital Management.Cardinal Bank, with 27 conveniently located banking centers in Virginia, Maryland, and the District of Columbia, is committed to being a best-in-class ... Read More

Address      8270 Greensboro Drive, McLean, VA 22102
Website      www.cardinalbank.com/
Holding      No Holding Details

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Desktop Support Specialist II

JOB SUMMARY

 

With limited supervision, provides day to day maintenance and support for desktop systems and peripherals and internal and external private networks and connections to the internet. Installs, modifies, and makes minor repairs to personal computer hardware or software systems, and provides technical assistance and limited on-site training to system users.  Monitors implemented security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure.
ESSENTIAL JOB RESPONSIBILITIES

 

1.       Assists with installation and maintenance of local and wide area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.

2.       Installs personal computers, software, and peripheral equipment.

3.       Monitors functionality of equipment to ensure system operates in conformance with specifications.

4.       Assists with installs, upgrades, and network testing of hardware and software components as required.

5.       Performs network troubleshooting to isolate and diagnose common network problems. Corrects problem or coordinates fix as appropriate.

6.       Installs, upgrades and configures network printing, directory, application software and file services.

7.       Handles telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

8.       Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.

9.       Participates in coordination of third-party maintenance for network hardware, software, and telecommunications services as needed.

10.    Responsible for the set up and or maintenance of user profiles on the network and within appropriate applications.

11.    Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act.

 

12.    Performs other duties as assigned.

 
SUPERVISORY RESPONSIBILITIES

 

This position does not include supervisory responsibilities.

 
MINIMUM REQUIREMENTS

 

·         Bachelor's degree from a four-year college or university or equivalent training

·         One to two years experience to achieve necessary level of knowledge

·         Experience in the following applications a plus:

Network Operating Systems

Servers

Active Directory Administration

Software

Remote Workstations

Microsoft Office Product Suite

    * CNE, MCSE or one to two years related experience desirable

 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 

·         Sufficient knowledge of bank systems, retail and commercial products and services to provide technology support.

·         Knowledge of basic office suite principles, and working knowledge of Microsoft Word and Excel.

·         The ability to lift up to 50 pounds regularly and 100 pounds occasionally

·         24/7 On Call availability. Ability to schedule off hours activities on short notice.

 
ROUTINE DECISIONS AND FORMAL POLICY SETTING

 

·         Decisions are made based on established policies and procedures.

·         Formally responsible for providing input into policies associated with the job’s purpose and essential responsibilities.

 

The above statements describe the job’s essential responsibilities and requirements.  They are not an exhaustive list of the duties that may be assigned to job incumbents

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

703.460.4078

Contact Name:

not provided

Job Duration:

not provided

Phone:

703.460.4040

Email:

not provided

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