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Capital Bank Corporation

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

Address      333 Fayetteville Street Raleigh, NC 27601
Website      /www.capitalbank-us.com/
Holding      No Holding Details

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Teller Supervisor

SUMMARY Provides excellent customer service to all customers, displaying core values and performs a variety of customer service functions and banking transactions as well as, cross-sells bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

Provides prompt, efficient and accurate customer service, greeting all customers by name in a pleasant and courteous manner; displays the “smile standard”; ensures that teller line consistently displays excellent customer service

Refers and cross sells to existing and new customers

Processes various banking transactions setting an excellent example for the teller line by adhering to all applicable policies, procedures and regulations such as, established check cashing and approval guidelines/standards; ensures that standards are met by all tellers

Comprehends, adheres to, and enforces all security and compliance procedures for protection of cash, including consistent use of dual control; ensures that customer confidentiality is maintained at all times by teller line

Ensures accurate balancing and achieves reconciliation requirements by assisting tellers with problems as needed; fairly and consistently applies banks overage/shortage policy and ensures teller cash and vault audits are performed satisfactorily, maintaining proper records and preparing necessary reports

Ensures that performance standards of tellers are met or exceeded; interviews for open teller positions; uses effective coaching and counseling, identifying and proactively dealing with issues/problems; conducts performance appraisals along with management

Supervises all tellers on a daily basis; appropriately delegates duties and tasks; effectively schedules teller line; communicates information on a timely basis ensuring comprehension; trains tellers on procedures and processes; ensures appearance standards are met and work areas are maintained per Bank policy; enforces Attendance Policy in a fair and consistent manner

SUPERVISORY RESPONSIBILITIES Exercises the usual authority of a manager concerning hiring, staffing, training, performance appraisals, promotions, salary recommendations and terminations. Provides leadership by example at all times, through support and endorsement of bank policy.
Requirements     QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED required

Previous cash handling and a minimum 2 years Teller experience required

High attention to detail a must

Must be computer literate and a working knowledge of MS Office preferred

Demonstrated sound judgment in decisions regarding transaction approvals and customer problem resolution

Ability to display positive and cooperative attitude with customers at all times

Successful record of recognizing opportunities and cross-selling products and services to existing customers and prospects preferred

COMPUTER SKILLS PC experience as noted above, teller application experience or the ability to learn teller applications.

LANGUAGE and COMMUNICATION SKILLS Ability to read, write, and speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

ANALYTICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SAFETY, SECURITY and CONFIDENTIALITY This position requires keeping complete confidentiality of all customer transactions and information, and paying close attention to security within and around the bank's premises at all times.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to hear, speak and sit. This position regularly uses a computer (keyboard/mouse/screen) and telephone. The employee is frequently required to stand or walk. The employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally bend, lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (computer work).

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

305.224.4962

Contact Name:

not provided

Job Duration:

not provided

Phone:

305.405.7070

Email:

careers@capitalbank-us.com

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