Capital Bank Corporation

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

SUMMARY
Supervises all the Electronic Banking Specialists including the ACH Analyst. Ensures that staff is following proper procedures at all times and providing excellent customer service. Ensures that procedures are current and the staff is well trained. Ensures there is proper coverage at all times; acts as a backup to the ACH Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Supervises the Electronic Banking Specialists and ACH Analyst
• Maintains department procedures
• Calls customers when necessary to question abnormal activity. Reports suspicious activities immediately to management and bank security.
• Handles escalated calls for customer support and manages the Call Manager Queue
• Performs other tasks requested by department SVP or EVP

SUPERVISORY RESPONSIBILITIES
Exercises the usual authority of a manager concerning hiring, staffing, training, performance appraisals, promotions, salary recommendations and terminations. Provides leadership by example at all times, through support and endorsement of bank policy.

CORE VALUES
Every employee is encouraged and managed to demonstrate: Integrity, Respect/Support, Commitment, Excellence, Stewardship, Leadership, and to represent the bank as an Ambassador.

CONTROL RELATED RESPONSIBILITIES
Become knowledgeable regarding the department's internal controls as outlined in the policies and procedures and comply with all control requirements.

COMPLIANCE
Ability to comprehend and adhere to Federal and State banking regulations, Company policies and procedures, and successfully participate in regulatory and Company training requirements via multiple and variable delivery methods.

Requirements     QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED required
• Minimum one year experience in Electronic Banking department required
• Prefer 2 years college (minimum)
• Prefer 2 years customer service experience
• Prefer 2 years banking experience
• Wire Room experience a plus
• Excellent verbal and written communication skills
• Computer literate-ability to understand browser types and what an ISP is

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to hear, speak and sit. This position regularly uses a computer (keyboard/mouse/screen) and telephone. The employee is frequently required to stand or walk. The employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally bend, lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (computer work).

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primarily works in an office environment with cubicles and private offices surrounding the area. Building is secured and must be able to work in a building with no windows

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