Learner Accounts Representative Information

Job Details

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Capella Education Company

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

Address	Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402
Website	www.capella.edu/
Holding	No Holding Details

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Learner Accounts Representative

Responsibilities


The Learner Accounts Representative is part of the Finance organization and is responsible for providing back-office support, coordinating the billing systems, applying and refunding tuition, processing data, posting charges and ensuring the accuracy, timeliness, and consistency of Capella’s billing and learner financial receivable data. The role is similar is an Accounts Receivable role in most organizations but has aspects unique to operating in an online, for-profit University. Key deliverables are accomplished by executing on existing and future standards, procedures, and processes, and developing relationships within Capella (Registrar, Enrollment Services, Academic Advising, Learner Finances, and Financial Aid) and our learners or third-parties to support the facilitation of these activities.

The LA Rep is vital in delivering a brand-right, positive learner experience by resolving issues which may impact our learners in a timely and thorough manner. Success in this role requires advanced attention to detail, application of accounting principles, ability to multi-task, effective use of technology and excellent verbal and written communication skills.

Responsibilities:

    * Process adjustments to learners’ accounts such as tuition, discounts, refunds, fees, credits, holds, etc.
    * Resolve learners problems via CRM cases and email, collaborate with other departments as needed
    * Process charges and refunds to credit cards and post receipts from the lockbox or other sources
    * Process military tuition vouchers and direct bill vouchers
    * Invoice direct bill organizations and work with them to ensure timely payment
    * Setup discounts and verify eligibility
    * Work on corporate accounts, online billing systems and or lockbox responsibilities (depending on role)
    * Assist with processing learner Financial Aid disbursements, returning ineligible funds to the lender, and refunding the excess to the learner
    * Assist with auditing of transactional data
    * Represent department on special projects or focus teams
    * Meet metrics established for the team
    * Annually develop and reach individual performance goals
    * Occasionally researching learner billing related issues
    * Additional responsibilities as assigned by supervisor
    * While these roles do not take learner calls, they are responsible for delivering a high level of customer support internally.


Qualifications


    * Education: Associate’s degree in Accounting/Finance; Bachelor’s degree preferred
    * 1-3 years of financial processing or transferrable experience such as Account Receivables, financial transaction support.
    * Previous university-based finance/accounting experience strongly preferred.
    * Working knowledge of computerized database management systems and processes, word processing and data entry skills. Strong PC skills and competent with MS Office products.
    * Self-motivated and detail-oriented. Ability to focus independently on detailed information with a high degree of accuracy to resolve customer issues, questions and concerns in a timely manner.
    * Basic knowledge of general accounting practices and principles.
    * Excellent ability to organize information and use available tools to effectively contribute to organizational process improvement initiatives. ability to prioritize, consistently deliver a high degree of quality, and manage multiple demands (such as navigating systems and databases while communicating with the customer).
    * Ability to adapt to a professional culture that combines the tradition of higher education with the innovation of a fast-paced, entrepreneurial organization.
    * Good listening, verbal and written communication skills; ability to communicate effectively within groups and represent department at company meetings.
    * Ability to work within and contribute to a team-based environment.
    * Ability to maintain a high degree of accuracy and attention to detail.
    * Demonstrated ability to multi-task in a fast paced environment while staying on top of work priorities.
    * Learner Accounts experiences increased volumes of work approximately 20+ weeks throughout the year, and may require employees to complete additional work during evening and weekend hours.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	612-977-5499
Email:	mike.buttry@capella.edu