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Capella Education Company

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

Address      Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402
Website      www.capella.edu/
Holding      No Holding Details

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Financial Aid Processin

Responsibilities
    

The Financial Aid Supervisor works within the Financial Aid Processing Center, and is responsible for ensuring Financial Aid Administrators (FAAs) are meeting service level metrics through the hiring, direct supervision, performance management, development and ongoing coaching of team members.  The Supervisor will work very closely with their Manager, who will set the overall direction and strategy for the team.

POSITION RESPONSIBILITIES:

    * Direct supervision of 7-15 Financial Aid Administrators at various stages of development in an administrative processing environment.
    * Partner with Financial Aid Management to determine appropriate staffing levels for work completion and proper distribution of talent on all Financial Aid teams.
    * Demonstrate a strong customer service orientation, and build and maintain effective working relationships with internal partners and customer groups.
    * Analyze Financial Aid reports and data on workforce production and/or quality output; create strategies and procedures for meeting department goals based on reports and data.
    * Ensure accurate financial aid information is processed in a timely manner; may require communication between the employee and the learner.
    * Coordinate the successful integration and application of training for new hires; facilitate team integration for success.
    * Coach, motivate, and train team members to achieve and maintain team and individual performance metrics.
    * Identify employee performance and quality gaps through direct observation; address staff development needs in a timely manner.
    * Uncover and support employee professional development goals and interests.
    * Conduct regular team meetings, communicating policy and procedure changes to team members and forward concerns or issues to the manager or appropriate decision maker.
    * Lead in the creation and participate in the delivery of annual performance reviews.
    * Communicate effectively through change management to ensure staff fully understands and supports the company change and vision.
    * Demonstrate a solid understanding of financial aid processes, including systems such as ScholarNet, NSLDS, CPS, COD, TotalView and Peoplesoft.
    * Identify opportunities for process improvements; build and implement work efficiencies to ensure service level agreements are met.
    * Providing a leadership presence throughout the department to effectively manage conflict resolution and problem solving.
    * Conduct quality and quantity coaching sessions with Financial Aid Administrators.
    * Consistently demonstrate company values and quality work performance; serve as an example of how to effectively complete work while maintain work ethics and values.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

612-977-5499

Email:

mike.buttry@capella.edu

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