New Learner Experience Coordinator Information

Job Details

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Capella Education Company

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

Address	Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402
Website	www.capella.edu/
Holding	No Holding Details

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New Learner Experience Coordinator

Responsibilities


The New Learner Experience Coordinator will work in collaboration with the New Learner Experience Supervisor and other Team members to provide an exceptional service and learning experience for new and prospective learners. This individual will work with internal stakeholders to implement programs and processes that create an improved transition for new Capella learners with a goal of improving persistence and enhancing the learner experience.

Facilitation of New & Prospective Learner Seminars

    * Facilitate various university seminars for new and prospective learners, including the University Orientation Seminar, UG099 Making the Undergraduate School Decision, GS099 Making the Graduate School Decision, and Learning Effectively Online.
    * Responsible for the contributions to content management and development of curriculum for NLE-led seminars.

New Learner Experience Implementation and Continuous Improvement

    * Assist the New Learner Experience Team Supervisor with the continuous improvement of the New Learner Experience.
    * Create and update documentation mapping the new learner experience.
    * Serve as a resource in the development of service improvements and the development of innovative NLE services.
    * Assist in the development and implementation of seminars and stand-alone resources that improve the new learner experience.

Collaboration with Key New Learner Stakeholders

    * Serve as a liaison and subject matter expert to key stakeholders, including Enrollment Services, Marketing, Financial Aid, LSO, Advisors, Schools, Faculty, and other staff regarding NLE services.
    * Serve on committees and attend meetings as a subject matter expert for New Learner Experience.

Assessment & Metrics

    * Track service performance metrics
    * Track seminar performance metrics
    * Track other NLE Team initiative performance metrics


Qualifications


    * Education: Bachelor’s degree in counseling, student affairs, or related field or equivalent professional level experience required. Master’s degree preferred.
    * Minimum of two years experience in related area of higher education: Academic Advising, Student Services, Total Enrollment, etc. preferred
    * Exceptional organization and time management skills.
    * Previous teaching or seminar facilitation experience preferred.
    * Strong partnering abilities; can effectively work collaboratively across departments to influence and achieve results.
    * Excellent written and verbal communication skills.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	612-977-5499
Email:	mike.buttry@capella.edu