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Capella Education Company

Capital Bank was formed by Capital Bank Financial Corp. (formerly North American Financial Holdings, Inc.), a bank holding company incorporated in the state of Delaware in 2009. Capital Bank Financial Corp.’s objective is to create a regional banking franchise in the southeastern United States through organic growth and acquisitions of other banks, including failed, underperforming and undercapitalized banks. Beginning in December 2009, Capital Bank Financial Corp. raised approximately $900 m... Read More

Address      Capella Tower 225 South 6th Street, 9th Floor Minneapolis, MN 55402
Website      www.capella.edu/
Holding      No Holding Details

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Systems Administrator

     
The Systems Administrator is responsible for selected aspects of enterprise level Windows based systems administration, including: enterprise monitoring, support, troubleshooting, installation, preparation of production, staging, QA and development server environments, configuration and deployment. The Systems Administrator provides 2nd level technical support troubleshooting and problem solving for Technical Support Analysts, and acts as a conduit to 3rd level support. The Systems Administrator should have a strong understanding of the roles, processes and job functions of the users of the systems they administer.

Responsibilities:
- Responsible for taking First Responder (24/7 on-call) shifts on a regular rotation.
- Responsible for 24/7 on-call problem resolution in their areas of system expertise, and authority to escalate as necessary.
- Troubleshoot and perform Root Cause Analysis of complex end user and server problems.
- Manage Service and Problem tickets within established SLAs.
- Own and modify as appropriate system configuration settings; set best practices and maintenance regime for assigned systems, based on Senior Systems Administrator and vendor recommendations, experience, and business needs.
- Act as a consultant to smaller IT projects on hardware and system configuration.
- Maintain configuration and automation required for building production, QA and development environments.  Ensure and maintain quality of non-production environments.
- Ensure proper backup coverage and monitor backup quality.
- Use development tools and languages as necessary to efficiently support and troubleshoot systems.
- Recommend, request, and tune system monitoring.
- Enforce/apply security policy.
- Document all assigned systems.  Regularly maintain First Responder scripts and re-train team on First Response procedures for assigned systems.
- Learn and apply new systems and system administration techniques and tasks.
    
- Associates degree in information technology discipline (Bachelors degree preferred) or equivalent experience.
- At least 3 years production systems administration experience.
- 3 years of Enterprise Monitoring experience, must include monitoring Windows Servers.
- A strong understanding of network topology and how networked systems interact

Nice to have:
- Highly Preferred Experience with SCOM, OpsManager, Openview, PerfMon and MOM for monitoring
- Experience working with various infrastructure teams to design monitoring strategy
- Strong customer service and communication skills required.
- Experience troubleshooting complex systems issues strongly preferred.
- Experience administering Exchange 2007/2010, SharePoint 2007/2010 and Citrix XenApp/XenDesktop and Netscaler a plus.
- Experience writing basic SQL queries and using SQL to troubleshoot issues a plus.
- Experience working with educational organizations and/or educational technologies a plus.
    
Capella University
Capella Tower
225 South 6th Street, 9th Floor
Minneapolis, MN 55402

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

612-977-5499

Email:

mike.buttry@capella.edu

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