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Caesars Entertainment Corporation

Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.Caesars Entertainment is focused on building loyalty and value with its customers through a unique combi... Read More

Address      Gary Thompson 1 Caesars Palace Drive Las Vegas, NV 89109 702.407.6529
Website      www.caesars.com/
Holding      No Holding Details

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Sr. Executive Casino Host

Job Description:

ESSENTIAL JOB FUNCTIONS:

    * Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
    * Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
    * Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
    * Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players.
    * Significant amount of time customer facing; participating in special events and social functions.
    * Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
    * Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
    * Establishes, coordinates, and leads both on and off-property VIP events.
    * Handles difficult guests and situations in a calm, professional and prudent manner.
    * Fully empowered with comping authority.
    * Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
    * Responds to and consistently meets the needs of internal clients.
    * Supports and cultivates new ideas and methods to deliver business solutions.
    * Identifies ways to increase efficiencies or improve product or service.
    * Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
    * Keeps track of existing products/services and/or progress on new initiatives.
    * Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
    * Develops skills to handle increasingly complex matters.
    * Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.  
    * Politely gives consistent, timely and accurate information and finds answer when unsure.  



Qualifications:

QUALIFICATIONS:

·         Three to five years experience casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred).

·         College degree or equivalent experience preferred but not required.

·         Ability to think independently in making decisions to maximize customer service experience and program profitability.

·         Ability to effectively manage time and perform multiple tasks simultaneously.

·         Must be proficient with customer Point-of-Service systems.

·         Excellent interpersonal, communication, problem solving and analytical skills required.

·         Must have excellent customer service skills.

·         Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

·         Excellent networking abilities.

·         Avid member of the local community, including commercial and industry awareness.

·         Must present a well-groomed professional appearance.

·         Must be able to listen and respond to visual and aural cues.

·         Must have excellent oral and written communication skills.

 


CRITICAL LEADERSHIP COMPETENCIES:

Sales Excellence:  Leveraging exceptional service to maximize sales performance

Passion for Service:  Internally motivated to graciously serve, delight and build player loyalty

Influence:  Engaging others to succeed

Customer / Commercial / Market Awareness:  Anticipating and listening to customer needs / looking outside our world

Drive:  Harnessing energy and passion to excel

Professional Excellence:  Applied functional / business knowledge; professionalism, composure, effectiveness

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

800-318-0047

Email:

Investor_Inquiries@caesars.com

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