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Caesars Entertainment Corporation

Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.Caesars Entertainment is focused on building loyalty and value with its customers through a unique combi... Read More

Address      Gary Thompson 1 Caesars Palace Drive Las Vegas, NV 89109 702.407.6529
Website      www.caesars.com/
Holding      No Holding Details

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Marketing

Job Description:

The Marketing Learning Consultant will support Corporate Human Resources and Corporate VIP Marketing in a variety of capacities.  This position will be responsible to lead and support the strategic and tactical efforts in educating marketing leaders, property employees, and other appropriate audiences on company-wide systems and practices in areas including but not limited to, VIP/Casino Marketing, Telesales, Revenue Management, and system-related training.  The Marketing Learning Consultant will be required to design, implement, and deliver training classes that support Caesars Entertainment enterprise wide initiatives.

 

Responsibilities:

Consulting and Needs Assessment:

-          Collaborate with project sponsor/business partner to diagnose the issue and provide appropriate recommendations and solutions.  

-          Meet with business sponsors on a regular basis to update business requirements and keep them abreast of project status.

-          Leverage relationships with business stakeholders to assess training requests and determine whether training or talent development solutions/interventions can successfully address the business need.

-          Translates outcomes from needs assessments into training strategies which guide the development effort.

-          Develop curriculum offerings which integrate business specific needs.

-          Provide consulting support to senior operation leaders in such areas as critical sales skills, and job skills system training.

-          Consult with Marketing leaders and HR in talent assessment and calibration reviews well as their roles and responsibilities within the overall talent assessment process.

-          Identify best-practices and benchmarks across leading training organizations which can be leveraged enhancing the value of Caesars Entertainment’s tools and programs.

 

Learning Program Evaluation:

-          Partner closely with Learning Operations manager to design the assessment tools and instruments that are used to measure the value and impact of learning interventions.

-          Share assessment data with business operators and stakeholders responding to any questions, concerns or feedback based upon the assessment data.

-          Identify opportunities (synergies of products, services, trips, class research) for improving Caesars Entertainment’s Learning products and services based upon outcomes from the needs assessment.

-          Partner with Learning team on conducting annual Learning program review.

 

Learning Development Strategy and Design:

·       Effectively design, and develop training classes across a variety of mediums. Mediums include, but are not limited to instructor led, online, and distance virtual learning (e.g. Blackboard).

-          Collaborate with ISD Manager, by assuming a lead role, in designing learning strategies and implementation plans which adhere to the ADDIE (Analyze, Design, Develop, Implement and Evaluate) methodology.

-          Promote the use of consistent development standards within his/her project team, and across the function.

-          Proactively identifies gaps in existing curriculum offerings or opportunities for improving upon existing course programs and develop strategies to address.

-          Identifies best-practices and benchmarks across leading training organizations which can be leveraged enhancing the value of Caesars Entertainment’s tools and programs.

 

Project and Program Management and Leadership:

-          Partner with IT and business support areas, to better understand systems being trained, new enhancements and user-identified opportunities for improved training/communication.

-          Assists with logistics coordination, course registration, and general Training Support as needed.

-          Acts as a subject matter expert for SMART and critical sales skills training.

-          Serves as the key project manager and point-of-contact for learning solutions and oversee development efforts which address training needs.  

-          Build and maintain relationships with key corporate and property stakeholders in order to ensure a successful implementation.

-          Develop framework, and supervises the content development of colleagues within the corporate and property marketing functions.

-          Partners with business operators to develop roll-out strategies, train the trainers, and plans.

-          Review peer learning materials for content accuracy and quality by leveraging training plans and other design documents, to ensure learning objectives are met.

-          Overseeing less experienced training staff and providing performance coaching and feedback, as necessary to ensure the quality of Learning solutions and deliverables.

-          Provide coaching and performance feedback to more junior/inexperienced project team members in such areas as facilitation style, content development and design principles.

 

Learning Program Delivery and Facilitation:

-          Support Corporate Human Resources and Corporate VIP Marketing in educating staff on critical processes and programs, including SMART, and Sales Skills Training.

-          Conduct classroom, on-site and distance learning training sessions using multiple channels of media and communications such as Backboard and Skillsoft.

-          Responsible for delivery and facilitation, certification processes and participant readiness of a wide range of Learning Program content to all levels of employees.

-          Ensure effective classroom management by adjusting style and content as appropriate, effectively handling user issues, and escalate where appropriate.

 

Leadership Competencies:

    * Internal Consulting. Analyzes needs. Effectively provides options, recommendations, and council.
    * Ambition. Hunger to leave mark. Commitment to excellence.
    * Business intelligence. Stays current. Understands how what happens in the world affects us, our marketplace and our competition.
    * People Developer. Inspire and drive employees to go beyond the expected. Develop people to be their personal and professional best
    * Performance Manager. Arm employees with specific and useful performance. Masters a genuine coaching style to continuously improve performance.
    * Creativity. Generate new perspectives
    * Problem finding. See around the corners
    * Team Focused. Catalyst for success of the whole team
    * Self Assurance. Resilient and tenacious
    * Self awareness. Genuine understanding of personal strengths and weaknesses
    * Range of influence. Inspire confidence. Be authentic, Build and leverage a powerful internal and external network.
    * Environmental Radar. Understands how to get things done and when to involve others in decisions.



Qualifications:

Requirements:

    * College degree in communications, marketing or business management required; relevant marketing experience will be considered.
    * Three plus years experience in training and development technical training experience preferred with the ability to understand technical systems, tools and capabilities and discuss them intelligently
    * Must be able to travel a minimum of 1-2 weeks per month as needed (50%)
    * Knowledge and experience in companies with multiple locations and centralized efforts; casino experience preferred; Caesars Entertainment experience or casino loyalty marketing experience strongly preferred
    * Working knowledge of various gaming regulatory implications and Marketing systems a plus – ( e.g. CMS, WINet, etc)
    * Working knowledge of training tools strongly recommended – Microsoft Office applications, Blackboard, WebEx, PowerPoint, Skillsoft, Lectora, Captivate, etc
    * Knowledge of adult learning theory and proven ability to apply instructional design practices to curriculum design;
    * Must possess outstanding facilitation skills with the ability to persuade an audience through strong delivery, effective listening and good reasoning.
    * Proficient in leveraging a variety of training mediums, including instructor-led, web-based, self-paced and blended-approaches to deliver learning solutions across the organization.
    * Experience in the development and implementation of training interventions for senior leader/executive audiences
    * Proven project management, problem solving skills, and business consulting relationship-building skills
    * Excellent writing and interpersonal communication skills

·         Exposure in the design and implementation of training assessment instruments

·         Must meet all regulatory license requirements


 

Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

 

As part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a background check, prior to an offer being extended.  These background checks include:

    * Prior Employment Verification   
    * Education Verification    
    * Social Security Trace    
    * Criminal Background Check
    * Drug Screen    

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

800-318-0047

Email:

Investor_Inquiries@caesars.com

News - Caesars Entertainment Corporation

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