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CSG Systems International, Inc.

In today's dynamic and competitive marketplace, one thing is certain: change. As one of the world's leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help you generate revenue, maximize customer value, and manage your business more efficiently.CSG helps companies around the world succeed every day—and we continue to evolve our portfolio of market-leading solutions to meet ever-changing market demands.Com... Read More

Address      1000 Town Center Drive Suite 300 Oxnard, CA 93036
Website      www.csgi.com/
Holding      No Holding Details

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Business Analyst II

The Strategic Business Unit (SBU) provides a primary sales channel, relationship management, business planning and operational support for CSG's clients.  The SBU is responsible for CSG's integrity, recognition of new business opportunities, business development, relationship management, sales and overall client satisfaction.
 
A Business Analyst serves as a main contact for CSG product knowledge, examines business operations to determine opportunities to automate processes and functions, and develops solutions based on comprehensive analysis and research.  A Business Analyst also provides support for customer operational issues and training/documentation of product changes resulting from enhancements or fixes.  They are able to take the client's objectives and turn them into opportunities.  Responsible for successfully handling critical work and/or multiple complex projects with minimal supervision.  Interfaces with internal departments to ensure support functions are promptly performed. Responsible for complex projects and serves as a resource to other team members within the organization. Assist in new product rollouts and large scale projects.  Interact with customer contacts either on-site or remotely to review their operations and develop steps to improve CSG product usage or requirements for consideration by CSG Development.

Qualifications
 
Bachelor degree in Business Administration or related field or equivalent work experience. Typically 2 - 5 years of relevant experience.  Skills include:
 
·         Excellent analytic skills to examine and analyze critical and complex business and data management practices used by customers and CSG
·         Ability to communicate results of his or her independent analysis effectively, both verbally and in writing to non-technical and technical clients, provide clear direction, and be able to present and reconcile different opinions without creating confrontation with a professional demeanor.
·         Ability to consult with customers and assist them in defining their needs based on product and industry knowledge
·         Ability to travel and work non-standard hours as required.
·         Ability to travel to site locations to conduct operations reviews, presentation of results, and detailed explanations of products, enhancements, or fixes.
·         Ability to work under pressure, meet strict deadlines and conduct multiple projects simultaneously.
·         Ability to operate office software applications such a Microsoft Access, Power Point, Word and Excel.
·         Proficiency in SQL, Microsoft Access, Visual Basic desired.
·         May require PC/LAN/WAN and/or client server experience.
·         Excellent issues management skills and be skilled in formulating solutions to difficult issues.   
 
IT knowledge in software development methodologies/processes, systems analysis, implementation, training, and documentation is required. Knowledge of Mainframe solutions, Open Systems Technologies, and Addressable Interfaces preferred.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+1 303 200 3333

Contact Name:

not provided

Job Duration:

not provided

Phone:

+1 303 796 2850

Email:

not provided

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