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CGI Group Inc.

At CGI, we're committed to helping all of our stakeholders succeed. Our 31,000 professionals in 125 offices worldwide provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offer Read More

Address      Birmingham 2200 Riverchase Center, Suite 680 Birmingham, AL 35244
Website      www.cgi.com/
Holding      No Holding Details

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MS Word Forms Developer

The Junior Developer is responsible for performing analysis, modification, documentation and support of daily operations for the ERP system and other applications. They will work closely with business unit members to understand business requirements and ensure that application systems properly function to meet business needs, delivering value across the organization. The position will consult with end users to identify current operation procedures, clarify program objectives, evaluate business requirements and implement innovative solutions in a fast paced team-oriented environment. This position includes designing, coding, modifying, testing, debugging, documenting, installing, and deploying application systems.

Responsibilities Include:

•Troubleshoot and resolve applications issues.
• Run concurrent programs / reports for business users.
• Ability to troubleshoot and resolve issues.
• Triage as the level 1 support and improving to level 2 on support calls.
• Identify permanent fixes to recurring problems of level 1 and level 2 support calls.
• Support, identify and define reports, with both users and developers.
• Utilizes, escalates and assigns tasks to other members in the department, as required or needed.
• Supports end users to include troubleshooting locally and over the phone.
• Contributes to the documentation and coordination of desktop installation and problem resolution procedures using both manual and help desk software based systems.
• Ability to troubleshoot and resolve issues.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with software, networking, and other computer-related technologies.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Ability to communicate any problems or issues, facilitate and track through an escalation process; work with peers to assist with resolutions.
• Responsible to provide status to management as requested.

Essential Skills:

• Bachelor's Degree
• 0 to 3 Years Programming Experience in MS Access / MS Word Forms
• Experience developing applications with MS Access, including forms for data entry and analytical reports
• 0 to 2 Years of Full SDLC Business Analysis Experience or Strong Analytical Aptitude

Desired Skills:

• Knowledge of system life cycle / application development alternatives
• Aptitude for complex problem analysis / resolution
• Excellent communication skills; ability to effectively communicate to target audience
• Ability to effectively work with all levels of personnel within the organization
• Detail-orientated; uses sound judgment; and is self-motivated with the ability to handle multiple tasks
• Very good organization and time management skills

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 125 offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+1 205-403-8450

Contact Name:

not provided

Job Duration:

not provided

Phone:

+1 205-403-8400

Email:

not provided

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