Field Technical Support Information

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CEPHEID

Cepheid (Nasdaq: CPHD) is a leading molecular diagnostics company that is dedicated to improving healthcare by developing, manufacturing, and marketing accurate yet easy-to-use molecular systems and tests. By automating highly complex and time-consuming manual procedures, the company's solutions deliver a better way for institutions of any size to perform sophisticated genetic testing for organisms and genetic-based diseases. Through its strong molecular biology capabilities, the company is f... Read More

Address	904 Caribbean Drive Sunnyvale, CA 94089 USA
Website	www.cepheid.com/
Holding	No Holding Details

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Field Technical Support

Job Summary:

Assists the Diagnostic Sales team with pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products. Makes technical presentations and conducts product demonstrations for customers. Assists in the evaluation and validation of assays. Implements detailed customer start-up requirements related to both Cepheid products and customer-specific requirements. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up.
Responsibilities:

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      Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
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      Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
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      Demonstration of Cepheid instrumentation, software and reagents to customers
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      Assist in the development and optimization of assay on Cepheid instrumentation.
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      Integrate Cepheid instruments into customer laboratories and provide support to the customer during the evaluation and validation process.

Required Knowledge - Skills - and Abilities:

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      A minimum of 3 years of Medical Technologist experience.
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      A Bachelor's degree or equivalent experience required.
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      Experience in molecular and microbiology techniques.
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      Results driven and self-motivated with a demonstrated ability achieve measurable goals.
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      Knowledge of diagnostic market and of PCR testing products.
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      Technical support and sales experience.
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      Excellent technical presentation skills for group and one-on-one presentations.
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      Integrates with the sales team in planning and executing account strategies.
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      Networks with the scientific community to grow the business.
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      Ability to travel up to 75% with overnight stays to cover Arkansas, Louisiana, Mississippi, Alabama, Tennessee, and Georgia.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1-408-541-4192	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-408-541-4191
Email:	not provided