CUSTOMER SERVICE SPECIALIST Information

Job Details

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CAE Inc

CAE is a global leader in modelling, simulation and training for civil aviation and defence. The company employs approximately 8,000 people at more than 100 sites and training locations in approximately 30 countries. CAE offers civil aviation, military, and helicopter training services in more than 45 locations worldwide and trains approximately 100,000 crewmembers yearly. In addition, the CAE Oxford Aviation Academy offers training to aspiring pilot cadets in 12 CAE-operated flight schools. ... Read More

Address	CAE 8585 Cote de Liesse Montreal, Quebec Canada H4T 1G6
Website	www.cae.com/
Holding	No Holding Details

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CUSTOMER SERVICE SPECIALIST

Job Description

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      Address open snags/SPRs through a variety of means.
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      Address software and hardware issues on simulators that are post RFT.
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      Perform investigations to isolate problems.
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      Implement engineering s/w changes.
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      Set up and coordinate efforts to address issues using remote support.
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      Replace the Integration Specialist following RFT to assess and resolve open issues with the project team.
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      In collaboration with the Customer Service Representative (CSR), act as the key technical specialist in coordinating and deploying efforts to address open issues with Engineering.
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      Participate in solving issues, write Field Service Bulletins and work on other common solutions.
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      In field, follow-up on issues and perform additional analysis to resolve the open issues.
    * Follow-up on field work and provide technical assistance to customers.

Job Qualification

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      Bachelor's degree in Engineering or Computer Sciences.
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      Strong software background and very good knowledge of the CAE simulation environment.
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      Minimum two years experience in aircraft simulation and associated systems.
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      General knowledge of CAE interfaces (i.e. schematics and hardware).
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      Resourcefulness, initiative, good interpersonal skills and ability to work under pressure.
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      Willingness to travel.
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      Ability to adapt to new environments.
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      Ability to learn quickly.
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      Willingness to work irregular hours.
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      Bilingualism in both French and English is required.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1-514-341-7699	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-514-341-6780
Email:	not provided