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Bancfirst Corp

BancFirst Corporation is a bank holding company owning or controlling one or more banks.  Read More

Address      101 North Broadway Oklahoma City, OK 73102-8401 United States
Website      www.bancfirst.com/
Holding      No Holding Details

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Call Center Manager

  • Supervise Call Center operations daily to ensure procedures are followed and call flow is handled efficiently
  • Conduct training for new Call Center agents
  • Hold regular meetings to keep Call Center agents abreast of procedures and conduct team building exercises
  • Interacting with customers by phone, handling escalated customer calls
  • Efficiently process customer transactions and request for account maintenance
  • Assist customers with online banking products and services
  • Promote bank products and services when assisting customers
  • Other duties as assigned

 

JOB SKILLS AND QUALIFICATIONS REQUIRED:

 

  • 3 - 5 years previous supervisory experience
  • Daily attendance and punctuality are critical
  • Flexibility in work schedule - Call Center hours are Monday thru Friday 7 a.m. to 10 p.m., Saturday 8 a.m. to 10 p.m., Sunday noon to 10 p.m.; normal hours for this position are 8 a.m. to 5 p.m. Monday thru Friday
  • Provide extraordinary customer service
  • Have the ability to lead a team by example and guidance
  • Proficient computer skills including data entry
  • Be able to handle customer questions and concerns with efficiency and diplomacy
  • Work well under stress and deadlines
  • Ability to manage multiple tasks
  • Understanding of BancFirst products, services and procedures, as well as, federal guidelines regarding bank regulations
  • Available to work additional hours as needed

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

405.218.4010

Contact Name:

not provided

Job Duration:

not provided

Phone:

405.218.4010

Email:

phackler@bancfirst.com

TalentOne Job Information

Customer Service Call Centre - Manager

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