Service Desk Officer Information

Job Details

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Asia Power Corp Ltd

ASIA POWER CORPORATION LIMITED ("Asia Power") is principally involved in the ownership, management and operation of power plants in China. It was incorporated in Singapore in March 1997 and later converted to a public company in October 1999. Read More

Address	24 Raffles Place, #27-03 Clifford Centre, Singapore 048621
Website	www.asiapower.com.sg
Holding	No Holding Details

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Service Desk Officer

Job Purpose

Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.

Key Accountabilities

• Achievement of year-on-year productivity gain
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and response to maximum number of incoming calls, email and voicemails with service quality
• Follow-up on all escalated incident
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Generates management reports
• Provides assistance and guidance to junior colleagues • Perform other duties as assigned Minimum

Education/Qualifications

• Diploma in IT or Business or related discipline Minimum Years/Type of Experience
• Minimum 1 year of call center experience

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	not provided
Email:	career@crimsonlogic.com