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Arvato Digital Services Pte Ltd Singapore

Arvato is an internationally networked outsourcing providers. More than 68,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, prof... Read More

Address      18 Cross Street, #07-12 Marsh & McLennan Centre 48423 Singapore
Website      www.arvatodigitalservices.com
Holding      No Holding Details

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Contact Center Assistance

Responsibilities: To process customers’ requests related to registration and activation Focusing on email and phone enquiries to process registration and activation requests Answering telephone and mail inquiries from customers on any installation and registration processes Generally dealing with respective sales offices, dealers and end users Working to strict service level criteria and deadline Understanding and applying policies and procedures guidelines to resolve enquiries raised and non compliance requests Delivering excellent customer service in a professional, polite and clear manner Working on own initiative to ensure customers’ needs are met by exceeding expectations and resolving complaints in a timely manner Generate customer licensing reports Accurate update and maintenance of daily transaction log per customer including address, contact etc Performs, meets and maintain KPI (Key Performance Indicators) for company’s policies for the department Requirements: Candidate must possess at least a Diploma or O/A level or its equivalent Minimum 1-2 years customer service experience in a call center environment Fresh graduates are welcome to apply Proficient in MS Office English language and any one of the language (German, Japanese, English, Simplified-Mandarin, Hindi to liaise with multi-lingual associates) Excellent communication and customer care skills Stress resistant, enthusiastic and willing to work in a team Able to operate well in an international environment and multicultural environment Responsive and flexible with teamwork skills Must be able to work on public holidays Working location: Singapore, Town Willing to perform shifts if necessary: 12am to 9.00am 8.30am to 6.00pm 9.00am to 6.30pm 9.30am to 7.00pm 11.30am to 9.00pm 1.30pm to 11.00pm 9.00pm to 6.00am 10.00pm to 7.00am 11.00pm to 8.00am

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Vacancy type:

Full Time

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TalentOne Job Information

Customer Service Customer Service Representative

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