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Amazon.com India

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Operations Manager

Amazon is currently hiring for a Senior Managerial position for an email support process and hence looking at candidates with the following skill sets : Position : Operations Manager LOCATION BANGALORE, India REPORTEES Team Managers /Managers REPORT TO Site Leader Role : Lead and manage a team of 5- 7 Seller Support Managers and 100 - 150 Seller Support Associates; responsible for the overall direction and performance of the teams Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management Role: Service Delivery Leader Education: (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) Skills & Experience Required : 1. 12+ years of total experience with a minimum of 7+ years in BPO industry. 2. Should currently be associated with the BPO industry. 3. A designated Senior Manager or an AVP in the BPO domain. 4. Experience in handling core day to day BPO operations. 5. Hands on experience in Metrics , SLAs ,People Management, Change Management, Attrition Management, Process Improvement initiatives, etc. 6. Experience in handling a customer facing metrics would be an added advantage.

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Vacancy type:

Full Time

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Job Duration:

1 months




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Engineering Program Manager

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