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Amazon.com India

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Tech Support Engineer

Amazon Software Development (India) Pvt Ltd 2nd Floor, Block-A, Block-B, Sy No.109,110 and 111/2, Nanakramguda.Hyderabad-500032. The Transportation Support Team is looking for a Software Support Engineer who will act as first level support for all incoming production software application issues dealing with 16 different services of Transportation like Shipping engine, ship2deliver, vendor freight management etc.. along with other operational issues and activities related to Transportation process and optimization. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. B.Tech in Computer Science or a related field. - 0-2 years overall development/technical support experience. - Object oriented development experience in C++ and/or Java. - Knowledge of the UNIX/Linux operating system. - Other desired technical skills include Perl, Ruby, Oracle SQL. - Proven ability to troubleshoot and identify the root cause of issues. - Demonstrates skill and passion for operational excellence. - Excellent documentation skills Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming, Maintenance Role Category: Admin/Maintenance/Security/Datawarehousing Role: System Administrator Education: (UG - B.Tech/B.E. - Any Specialization, Other Specialization) AND (PG - M.Tech - Any Specialization, MCA - Computers) AND ( Doctorate - Any Doctorate - Any Specialization) Please refer to the Job description above

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Full Time

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Job Duration:

1 months




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