Program Manager - Retail Systems Information

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Amazon.com India

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Program Manager - Retail Systems

Program Manager Amazon.com operates in a virtual, global ecommerce environment without boundaries and operates a diverse set of businesses in eight countries, including Retail, third party marketplaces, ecommerce platforms, web services for developers. The Retail Systems group at Amazon Chennai Center focuses on making direct impact on the following Amazon.com core principles. Best Price Wide Selection Customer experience The Retail Systems group at Amazon Chennai Center owns execution of business critical operations to make a direct impact to Amazon.com core principles. The Selection Expansion program is tasked with identifying worldwide selection opportunities and driving business processes and actionable data to the business teams to drive selection expansion. Key Performance Areas 1. Drive roadmap for operational processes and quality metrics and own SOPs. 2. Drive projects working directly with the technology team to scale operations and audit processes 3. Mentor and guide operations staff to manage process changes, improve process efficiency and to minimize variations. 4. Drive cross functional projects to deliver business results for the team; be part of projects involving new feature definition to improve processes. A successful candidate will have a developed skill set in the following areas: 1. Strong analytical, mediation and problem resolution skills. 2. Experience in data analysis and driving automation/streamlining of processes through new tools. 3. Result orientation with a bias towards action, supporting a culture of ownership and learning. 4. Skilled in collaborative management environment, project management & succeeding through regular meetings. 5. Excellent formal and informal communication with members of the remote and local management teams. 3. Preferred Qualifications 1. Familiarity with retail/ecommerce operations and business processes 2. Familiarity with Six-Sigma and LEAN concepts. Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management Role: Service Delivery Leader Education: (UG - B.Tech/B.E. - Any Specialization) AND (PG - MBA/PGDM - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) Education: Any BE Graduation along with Top B School MBA preferred Experience in Business Analysis with a proven success in implementing process improvements The ability to work in a complex environment while maintaining strong customer focus Excellent written/verbal communication skills and experience working with cross-functional teams; demonstrated ability to understand and apply technical concepts and communicate with technical teams. Strong analytical and quantitative skills, and proficiency in analyzing large sets of data Experience in technology or working with technical team Process re engineering experience Strong business acumen Experience in software development roles for at least 1 or 2 years