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Amazon.com India

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Program Manager - Operations

Kindle Newsstand is looking for an experienced Operations Manager in Chennai, India to oversee the creation, delivery and quality of digital magazines, newspapers, and other periodical content. You will help define the policies, organizational structure, processes, and systems required to manage our global operation. You will drive internal and publisher-facing tool improvements with software development teams. You will lead and manage the team responsible for implementing the strategy and processes. Above all, you will ensure we protect Amazons high quality customer experience and provide an efficient and transparent experience for external partners. The successful candidate will be a strong leader and team builder with a proven ability to drive process improvements while motivating others to meet the challenges of a deadline-driven environment. This person will be self-motivated with excellent communication skills, well organized, metrics-driven, have a strong bias for action and an ability to drive end-to-end content creation while providing leadership to their staff. You are the ideal candidate if you enjoy solving problems innovatively and are good at crafting solutions, both strategically and tactically, are analytical and results-oriented, use data to make the best decisions, and can juggle multiple priorities and make things happen. You are willing to roll up your sleeves and do whatever is necessary to meet team goals. Responsibilities include Team leadership and mentoring Overseeing and tracking day-to-day production workflows, ensuring processes are documented, efficient, streamlined, and that content is produced at the highest quality Building and maintaining publisher & vendor relationships Using operational metrics to drive process improvement and efficiencies with a focus on creating scalable systems Scheduling, trafficking, supervising and reporting on all phases of production from content receipt to onsite availability Work with software development teams to improve the tools and reliability of the content creation & publishing platforms. Develop quality assurance procedures for new products Work closely with various business, product, operations and technical teams to launch new periodicals and expand into new markets. Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Management Role: Head/VP/GM-Operations Education: (UG - B.Tech/B.E. - Any Specialization) OR (PG - MBA/PGDM - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) Education: Bachelors in Engineering with MBA from Tier-1 B-School 10+ years experience in operations with a focus on process development and improvement 5+ years of experience building and leading effective teams in a fast-paced environment The ability to direct multiple projects in a deadline-driven environment while maintaining strong customer focus Excellent written/verbal communication skills and experience working with cross-functional teams; demonstrated ability to understand and apply technical concepts and communicate with technical teams. Strong analytical and quantitative skills, and proficiency in analyzing large sets of data Familiarity with complex technology, file formats, data transmission and storage and XML Good people management skills; comfort leading and developing teams Experience in publishing or digital media Experience in technology /consumer technology Process improvement experience such as Lean, Six Sigma, Kaizen, Operational Excellence Strong organizational design and recruiting skills; proven ability to build large, high-performance teams quickly

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Full Time

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Job Duration:

1 months


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Information Technology IT Project Manager

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