Seller Support Associate - International Non-voice Information

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Amazon.com India

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Seller Support Associate - International Non-voice

An Amazon.com Seller Support Associate is a critical part of Amazon.coms mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Interested candidates mail your updated resume to Vivek M (vivekmo@amazon.com). General Summary of responsibilities: Demonstrates clear and polite written and oral communication. Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrates knowledge and use of departmental resources, policies and procedures. Answers messages in authorized email queues as directed by Workflow and Supervisor. Understands and correctly uses all available tools. Maintains acceptable email handle time, while remaining friendly and informative. Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group. Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group. Logs in on time; logs out not before the end of scheduled shift. Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for email response times. All other duties as assigned Position Qualifications: Graduate One or more years experience in customer service preferred. Basic computer skills & knowledge of the Internet required Advanced computer skills using a variety of programs highly desired 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day Knowledge and Skills Should be willing to work in Night Shifts Excellent Internet Navigation Skills Basic Typing/Keyboarding skills Proficiency in Microsoft Outlook and working knowledge of MS Office applications Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality Significant email and online customer service experience preferred Salary: INR 2,25,000 - 2,50,000 P.A Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Back Office/Web/Transaction Processing Role: Associate/Senior Associate -(NonTechnical) Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization) Please refer to the Job description above