Support Spec HS Information

Job Details

[The logo is protected from the company]

(0) (0)

Agilysys Inc

Agilysys, Inc. is a developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the consumer's experience. Read More

Address	425 Walnut Street Suite 1800 Cincinnati, OH 45202 United States
Website	www.agilysys.com
Holding	No Holding Details

View Company Page

Apply to job

Support Spec HS

The Application Support Specialist is an industry expert that primary focuses on training and supporting software modules that they have an expertise in. They are tasked with becoming an expert on all software modules sold and supported by Agilysys. When working the support hotline they are responsible for assisting, advising and consulting in after hours client support.
Responsibilities

    * Provide the majority of user training to the client on computer system installs.
    * Responsible for client support on location or on-call.
    * Maintain a good working knowledge of all products and services sold within HSG.
    * Have a conceptual knowledge of products and be able to determine trends in support calls to that would indicate problems within products.
    * Enhance / modify training documentation to fit client needs.
    * Perform and participate in in-house training when possible.
    * Must maintain and promote strong client relationships.
    * Administrative understanding of product used for logging and tracking support calls.
    * Motivate and promote healthy working conditions within support department and installation department.
    * Other duties as assigned.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	3 months	Phone:	770.810.7800
Email:	info@Agilysys .com