Support Engineer I Information

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Agilysys Inc

Agilysys, Inc. is a developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the consumer's experience. Read More

Address	425 Walnut Street Suite 1800 Cincinnati, OH 45202 United States
Website	www.agilysys.com
Holding	No Holding Details

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Support Engineer I

The Application Support Engineer is responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions. This position requires the employee maintain a friendly and professional demeanor despite tight deadlines in resolving customer concerns. Cooperative and professional working relationships with co-workers, supervisors, and Agilysys customers are an ongoing necessity. Acts as a central resource for both external customers and internal employees in order to best understand and respond to the unique needs of Agilysys customers. Applicant must be results driven and able to excel in a team environment.

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Research software problems defined by customers and provide diagnosis and resolution.
Coordinate with hardware vendors on diagnosis and resolution of hardware problems.
Provide phone consultation with customers regarding system operational problems and/or system configuration.
Accurately document all worked issues and detailed steps for resolution.
Provide Solutions Engineers with assistance during installation processes.
Keep abreast of software releases, new feature and functionality, and updated installation procedures.
Ensure that timely updates are communicated to customers and management through ticket systems, emails, etc

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Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	770.810.7800
Email:	info@Agilysys .com