Inside Sales Associate Information

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A. M. Castle & Co.

A. M. Castle & Co. (NYSE:CAS) is the foremost provider of specialty products, services, and supply chain solutions. We are recognized as a leading distributor of carbon, alloy, stainless steel, nickel alloys, aluminum, titanium, cast iron, brass, copper, and plastic, as well as a global resource for complex supply chain solutions.Operating in more than 55 locations throughout North America, Europe and Asia, we work with international OEMs to better serve their multi-location production re... Read More

Address	A. M. Castle & Co. 1420 Kensington Road Suite 220 Oak Brook, IL 60523
Website	www.amcastle.com/
Holding	No Holding Details

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Inside Sales Associate

Overview:
Castle Metals, one of the nation's leading metal service centers, provides a broad base of metals, services, and logistics solutions to diverse industries, including defense, power generation, aerospace, semi-conductor, oil and gas, and heavy equipment manufacturers. Castle is recognized as North America's largest distributor of nickel alloys, stainless steels; carbon alloys, and aluminum. Founded in 1890, Castle and its affiliates have over 40 operating and sales offices in the United States, Canada, and Mexico which support our domestic and international customers.
Responsibilities:
Individuals in this position will learn to:
- Respond to customer inquiries via phone, fax or email by determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order or expanded order.
- Enter orders into the system as required.
- Coordinate with customers, operations, traffic, outside sales, purchasing and sales management to expedite or troubleshoot customer orders.
- Understand and provide feedback to customers regarding operational capabilities and enhancements.
- Utilize creative and innovative sales techniques to increase sales volume.
- Initiate telephone calls to customers and potential customers to solicit purchases of stock or to follow-up previously quoted business opportunities.
- Look for opportunities for value added selling.
- Arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked.
- Handle customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
- Cultivate a strong product and market knowledge, as well as knowledge of the customer’s business and end use of material.
- Perform other related work as assigned including occasional travel with outside sales to visit a customer of vendor.
- Conform to company ISO and corporate procedures.
Qualifications:
- B.S. degree in marketing, business or similar field, or equivalent, strongly preferred
- Strong computer skills
- Customer service orientation
- Excellent verbal communication skills
- Good organizational abilities
- Willingness to learn new skills/adaptability
- Experience in customer service or customer-facing roles a plus

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	847.455.0587	Contact Name:	not provided
Job Duration:	not provided	Phone:	847.455.7111
Email:	info@amcastle.com